What are the responsibilities and job description for the Services Territory Sales Manager position at Lowe's Home Centers?
The primary purpose of this role is to drive achievement of sales, margin, and profit, and Likely to Recommend (LTR) goals for an assigned district area by providing oversight to a team of In-Home Sales Specialist (IHSS). The Services Territory Sales Manager (STSM) will be responsible for the recruiting, selection, onboarding, developing, and retaining of IHSSs.
Key Responsibilities
Provides direction for all install sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals
Recruits, selects and retains In-Home Sales Specialist (IHSS)
Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction with Service Support
Oversees all service quality issues through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's quality standards are met
Supports Installed Sales performance by identifying training and talent gaps, developing action plans in partnership with the Store Leadership team to mitigate gaps, role plays with IHSSs on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance
Obtains and holds licenses on Lowe's behalf as required
Drives compliance with all Lowe's policies and procedures pertaining to Permit, lead safe processes and regulatory requirements across the installation life cycle.
Oversees the installation project quote process for accuracy based on customer product selection, independent PROvider measurements, permit requirements and environmental assessments.
Review execution by IHSSs for compliance with Lowe's policies, including for lead safe practices and contracts
Required Qualifications
High school diploma or GED General Education or equivalent years of experience in lieu of education requirement, if applicable
3 years Experience in a related industry, Microsoft Office, Product Installation and Repair, and Financial acumen. One or more years of experience managing direct or indirect reports.
3 years Outside sales experience
DL NUMBER - Driver License, Valid and in State Valid drivers license
Preferred Qualifications
Bachelor's degree or equivalent experience
1 year Experience in the installation, repair service, or home improvement industry. Microsoft Office and Financial acumen. One or more years of experience managing direct or indirect reports.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.