What are the responsibilities and job description for the Virtual Medical Office Manager position at Lowcountry Medical Practice Management?
Virtual Medical Office Manager - Part Time 15 - 20 HOURS PER WEEK
Virtual Medical Office Manager - Part Time/Remote 15 - 20 HOURS PER WEEK
Attend to patients on the phone via text message and/or voice calls. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Critical Thinking Skills Required
- Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
- Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
- Must be capable of performing proper research concerning patient claims and request before escalating to management and to the practitioner.
- Must be able to properly assess patients concerns and provide minimum assistance required as a Office Manager without working outside of your scope of practice and expertise.
- Must understand basic medical office terms and protocols.
- Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.
Communication Skills Required
- Must be able to communicate the details of patients issues with accuracy to the practitioner and provide clear communication to patients regarding appointments and other request.
- Must be able to communicate practitioner responses or directives to patients with 100% accuracy. This includes written data and audible communication.
- Must at all times show that you care and show compassion for patients concerns and wellbeing.
- Must have financial literacy and be able to provide daily financial ledgers to management team and practitioner.
Daily Job Duties and Responsibilities
- Register new patients into the practice management system according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Verify that medical consents are in place before patients initial appointment and any follow-ups
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Collect co-pays and visit payments
- Maintain and manage patient ledgers and payments
- Review Accounts Receivable and collect on past due accounts
- Answer incoming calls
- Manage inquiries of customers looking to establish care and treatment in a timely fashion.
- Track and schedule new patient referrals from referring doctors. Follow up with referring physician/practice to notify them of when their patient is scheduled and/or the status of referral.
- Schedule patient appointments after their visits.
- Reschedule patients who have missed or canceled appointments.
- Obtain external medical reports as required by medical professionals
- Timely respond and comply to requests for information about the practice and practitioner services
- Deal with incoming and outgoing post to website and social media
- Safeguard patient privacy and confidentiality
- Log administrative actions in “Daily Activity Log”
- Log financial transactions in “Weekly Financial Ledger” and submit at the end of each week.
Other Details
- Must be a team player.
- Performance reviewed every 90 days by practitioner and hiring team.
- Pay determined based on experience.
- No Medical Benefits included
- Remote Position
- Must be available via telephone so that medical provider can discuss any pertinent information.
Education Requirement
- High School Diploma or GED
- Associates or Certificate in any Allied Health Field preferred but not required
- At least 2 years experience in healthcare field