What are the responsibilities and job description for the Office Manager/Executive Assistant position at Lowcountry Medical Practice Management?
Medical Office Manager/Executive Assistant - Part Time Hourly - 9am - 1:30pm - Summerville, SC
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Critical Thinking Skills Required
- Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
- Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
- Must be capable of performing proper research concerning patient claims and request before escalating to management and to the practitioner.
- Must be able to properly assess patients concerns and provide minimum assistance required as a Office Manager without working outside of your scope of practice and expertise.
- Must understand basic medical office terms and protocols.
- Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.
Communication Skills Required
- Must be able to communicate the details of patients issues with accuracy to the practitioner and provide clear communication to patients regarding appointments and other request.
- Must be able to communicate practitioner responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
- Must at all times show that you care and show compassion for patients concerns and wellbeing.
- Must have have financial literacy and be able to provide daily financial ledgers to management team and practitioner.
Daily Job Duties and Responsibilities
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient ledgers and payments
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Be willing to learn the medical billing insurance revenue cycle to eventually manage independently.
- Obtain external medical reports as required by medical professionals
- Timely respond and comply to requests for information about the practice and practitioner services
- Deal with incoming and outgoing post to website and social media
- Complete other clerical duties as assigned
- Maintain and monitor stock of office supplies
- Ensure walk-in/common area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
Other Details
- Must be a team player.
- Performance reviewed every 90 days by practitioner and hiring team.
- Pay determined based on experience.
- No Medical Benefits included
- Non-Remote
- Must be willing to work at least 1 Saturday a month.
- Must be able to accompany and assist practitioner at off site events.
Education Requirement
- High School Diploma or GED
- Associates or Certificate in any Allied Health Field preferred but not required
- At least 2 years experience in healthcare field