Supportive Services Manager

Supportive Services Manager

Special Projects Department

Posted on: December 16, 2025

Location: Enhanced Emergency Services and Shelter Program Pierce County South Sites

Hours: Full time, Monday-Friday

Reports To: Director of Supportive Services 

Pay Range: $72,000-75,000 annually, DOE

Position Type: Exempt, non-union position. 

The Manager of Supportive Services (the Manager) actively provides support to Case Managers of Shelter Programs while abiding to policies and protocols. The Manager ensures that all applicable LIHI sites receive and sustain supportive services grant opportunities. The individual in this position will aid in the financial and record-keeping side of the grant-making process, while working closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance.

Responsibilities 

• Hire and train Case Managers at multiple Special Project sites while providing continuing guidance.

• Participate in program evaluation, and best practice development; including input from clients, shelter staff, volunteers and others.  

• Oversee, maintain and review case management records for quality assurance, training and data management purposes. 

• Conduct staff meetings on a weekly or bi-weekly basis. 

• Engage in direct-resident support as needed, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.

• Offer case management and service planning for selected participants, either referred by building or shelter management as at risk of eviction, shelter program exit, or self-identified. 

• Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. 

• Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance. 

• Manage administrative support tasks to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization—possibly including electronic file storage.

• Manage supportive services database to ensure accuracy, staff compliance and billing of services. Experience with HMIS is a plus. 

• Effectively listen, reflect, mediate, and problem-solve.

• Work with LIHI staff at various levels and departments to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management. 

• Engage with assigned training and comply with training deadlines

• Utilize PPE Equipment and follow PPE protocols

• Other job duties as assigned.

Minimum Qualifications:

• Bachelor Degree in Social Work, Psychology or related field

• 4 years of experience in case management and/or resident support services; experience in low-income/shelter programs is a plus 

• Experience supervising and training others

• Knowledge of local social service resources

• Demonstrated experience working with homeless individuals/families

• Able to speak about the wide range of related needs and issues 

• Familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed

• Experience working with confidential information

• Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. 

• Aptitude for conducting research and reporting data

• Able to read, write and communicate in English

• Must pass criminal background checks and drug screening

Preferred Qualifications

• Background in grant management

• Master’s in Social Work

Other Requirements:

• Must have a valid Washington State driver’s license and driver liability insurance.

• Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.