Assistant Program Compliance Manager

REPORTS TO: Program Compliance Manager - Pierce, Thurston and King Counties

Work Schedule: Full time 40 hours per week, weekdays, 8:00am to 4:30pm, may include some evenings and weekends.

PAY RANGE: $54,000 - $65,000 salary

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non-Exempt, Management

The Assistant Compliance Program Manager will be primarily responsible for assisting with or conducting site inspections, identifying compliance discrepancies; and conducting/conducting necessary repairs, site clean ups, etc. to ensure compliance with codes and organizational policies.

RESPONSIBILITIES:

General:

• Serve as a field representative of the Special Projects Department’s compliance team at LIHI.
• Represent LIHI in a professional manner as reflected by personal appearance, attention to detail, jobsite cleanliness, customer service and safety.
• Document and record all work, purchases, travel, accidents, and any other related items in a timely, professional manner.
• Participate with the Program Compliance Manager and site staff to address compliance issues, assist with repairs, etc.
• Roving and other duties as assigned.

Technical:

• Assist the Program Compliance Manager with conducting regular inspections at all organizational sites as required, with the majority of work occurring in, Pierce, Thurston and King Counties; and document the findings of the inspections, including deficiencies, utilizing the appropriate spreadsheets, incorporating photographs and other collaborating information.
• Perform regular and emergency maintenance tasks on properties based on compliance inspections: including, but not limited carpentry, drywall repair, interior and exterior painting, electrical work, appliance troubleshooting & repairs, plumbing work, finish carpentry, framing, changing lock cylinders, removing/installing locks & associated hardware, and general handyman duties.
• Perform construction and other special projects as needed based on compliance inspections: including but not limited to renovations, remodels, concrete and brick work, siding and roofing, electrical line upgrades, and plumbing repairs/upgrades.
• Perform janitorial duties as needed based on compliance inspections: including but not limited to daily cleaning of the common areas, cleaning up any trash on the grounds, arranging site clean ups, dump runs, etc.
• Maintain all mechanical equipment in good serviceable condition.
• Utilize PPE equipment and follow PPE protocols.
• Clean up and maintain work areas regularly and appropriately.
• Flex work hours depending on scheduled daily tasks, vendor appointments, inspections, or special projects.
• Complete work in a timely, professional, and proper manner.

Managerial:

• Evaluate properties for proactive maintenance needs, developing an active ability to recognize problem areas while they are still manageable.
• Meet with property managers to encourage clear communication and teamwork to address deficiencies.
• Record all inspections and related maintenance on appropriate forms in an accurate and timely manner.
• Prioritize all work to minimize vacancy loss, prevent property damage, and provide service to residents and clients.
• Order all supplies and equipment as needed within the approved budget.
• Proficiently utilize online software including but not limited to scanning & attaching receipts, code credit card charges, generate reports for credit card charges and mileage reimbursements, and submit monthly reports on time.
• Engage in online trainings including but not limited to Grace Hill and comply with training deadlines.
• Strong self-initiative: ability to work independently with minimal supervision and willingness to seek out new training and knowledge when necessary.
• Daily engagement with reviewing and responding to work emails.
• Daily check-ins with the Program Compliance Manager.
• Communicate with others in a professional, courteous, and appropriate manner.
  

QUALIFICATIONS:

• Excellent communication and interpersonal skills, including the ability to communicate effectively with people from diverse backgrounds.
• Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
• A valid driver's license and access to a vehicle and general maintenance tools is required.
• Proficiency in MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

• Ability to meet deadlines, complete work projects with minimal supervision, and handle multiple tasks and priorities simultaneously.
• Must be able to work independently and with others well.
• Ability to work in a fast-paced, independent, and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
• Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
• Must pass background checks and drug screening test.

Preferred Qualification: Washington State Labor and Industries 07-B Residential Electrical Maintenance Certification.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people.