What are the responsibilities and job description for the Automotive Service Advisor position at LOW COST AUTO PARTS & REPAIR Inc?
Overview
Join our dynamic automotive team as a Service Advisor and become the vital link between our valued customers and our skilled technicians. In this energetic role, you will guide customers through their vehicle service experience, accurately assess their needs, and recommend solutions that keep their vehicles running smoothly. Your enthusiasm for automotive care combined with exceptional customer service skills will drive customer satisfaction and loyalty. This position offers an exciting opportunity to work in a fast-paced environment where your mechanical knowledge and sales abilities will shine.
Duties
- Greet customers warmly, listen attentively to their vehicle concerns, and provide expert guidance on maintenance and repair options
- Prepare detailed auto service estimates using dealership management software, ensuring transparency and accuracy
- Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services to maximize customer value
- Coordinate with technicians to prioritize repairs, track progress, and ensure timely completion of services
- Handle cash transactions, process payments securely, and maintain accurate financial records
- Communicate clearly with customers about vehicle diagnostics, repair procedures, and recommended maintenance plans
- Maintain comprehensive service records and write detailed service reports for each customer interaction
Requirements
- Proven dealership experience or automotive service management background
- Strong knowledge of automotive diagnostics, repairs, and maintenance procedures including oil changes, brake repair, alignments, shocks & struts, engine repair, brake systems, suspension work
- Mechanical aptitude with experience working as a mechanic or service technician is highly desirable
- Excellent customer service skills with the ability to explain technical issues clearly to clients
- Proficiency in auto estimating software and service writing practices
- Ability to upsell effectively while maintaining integrity and customer trust
- Familiarity with automotive systems such as transmissions and auto electronics is a plus
- Strong organizational skills with attention to detail in cash handling and record keeping
Join us if you’re passionate about cars and dedicated to delivering outstanding service! Your expertise will help keep our customers’ vehicles safe and reliable while fostering long-term relationships built on trust. We’re looking for energetic professionals eager to grow within a vibrant automotive environment.
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
Work Location: In person
Salary : $28 - $32