Part-Time HR Coordinator

POSITION DESCRIPTION AND KEY MEASURESLocation: Torrance, CA (USA Support Center)Department: HRReports To: People and Development ManagerJob Type: Entry-LevelPOSITION PURPOSE AND EXPECTATION:The HR Coordinator provides administrative and operational support to the Human Resources team for a multi-location retail organization. This part-time role focuses on handling routing HR tasks, supporting internal processes, maintaining accurate records, and ensuring timely communication across the HR function and ensuring smooth day-to-day HR operations across our US, Canada, and Mexico locations. The role is ideal for someone looking to begin or grow a career in Human Resources through hands-on administrative experience.KEY RESPONSIBILITIESEmployee Support & Inquiry Intake• Serve as an initial point of contact for routine HR-related inquiries via phone, email, and ticketing system.• Acknowledge and document team members questions related to general HR topics (policies, benefits, payroll, and leave).• Route non-routine or complex inquiries to the appropriate HR team member or specialist• Maintain timely, professional, and courteous communication with team members.• Log inquiries and updates accurately within the HR ticketing system.Open Door Program Management• Monitor and respond to Open Door Submissions in a confidential and timely manner.• Coordinate with HR leadership on sensitive employee concerns and workplaces issues.• Track Open Door cases through resolution and maintain confidential documentation.• Follow up with employees to ensure concerns have been addressed appropriatelyMail & Communications Handling• Process incoming and outgoing HR department mail and correspondence.• Distribute documents to appropriate HR team members and business locations.• Handle confidential employee documentation with appropriate security and discretion.• Coordinate delivery of time-sensitive HR materials and legal notices.Ticketing System Management• Monitor HR ticketing system and ensure timely assignment and resolution of requests.• Categorize and prioritize incoming tickets based on urgency and subject matter.• Resolve straightforward requests independently and route complex issues appropriately.• Maintain ticket documentation and ensure proper closure of completed requests.• Generate reports on ticket volume, response times, and common inquiry themes.HRIS Administration• Maintain accurate employee data in ADP Workforce Now (or similar HRIS platform).• Process employee status changes, transfers, and organizational updates.• Audit employee records for accuracy and completeness on a regular basis.• Generate standard HR reports and assist with data analysis projects.• Support HRIS system testing, troubleshooting, and enhancement initiatives.• Ensure data integrity and compliance with data privacy regulations.General HR Support• Assist with onboarding coordination and new hire documentation processing.• Support benefits administration and open enrolment activities.• Maintain organized HR files (both physical and electronic) in compliance with retention policies.• Prepare HR communications, announcements, and policy updates as directed.• Provide backup support for other HR team members as needed.SKILLS AND QUALIFICATIONSRequired:• Associate’s degree in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.• 1-2 years of HR administrative experience, preferably in a multi-location or retail environment.• Experience with HRIS systems (ADP Workforce Now preferred) and ticketing platforms.• Excellent written and verbal communication skills with ability to interact professionally with all organizational levels.• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.• High attention to detail and accuracy in data entry and record-keeping.• Proficiency in in Microsoft Office Suite (Word, Excel, Outlook).• Demonstrated ability to handle confidential information with discretion and professionalism.• Customer service oriented with problem-solving mindset.• Ability to work independently with minimal supervision.Preferred:• HR certification (SHRM-CP, PHR) or pursuit thereof.• Bilingual (English/Spanish) strongly preferred given North American operations.• Knowledge of US employment law and multi-jurisdictional compliance requirements.• Experience with retail or multi-location operations.Other duties and special projects within skill and competency level as required.Core Competencies:• Communication: Clear, professional, and empathetic communication across all mediums• Confidentiality: Unwavering discretion in handling sensitive employee information• Organization: Systematic approach to managing tasks, records, and competing priorities• Technical Aptitude: Quick learner with ability to master HR technology platforms• Customer Service: Solution-focused approach to supporting employees• Attention to Detail: Precision in data-management and documentation• Adaptability: Flexibility to adjust to changing priorities and business needs

Salary : $22 - $29