Home Care Community Liaison and Outreach Specialist

Job Title: Community Liaison

Reports to: Administrator

Overview: We are seeking an organized, efficient, and communicative liaison officer to coordinate between our organization and other entities. In this role, you will act as the middle person between our business and other entities to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible. This position will be responsible for St. Tammany Parish and Region 9

Qualifications:

• Bachelor’s degree in Communications, Management, Marketing or other related fields required. Bachelor’s degree in Nursing or Social Work highly desirable.
• At least one (1) year of community relations or community education experience required.
• At least one (1) year of marketing experience required.
• Customer-oriented attitude.
• Excellent verbal and written communication skills.
• Ability to establish and nurture beneficial business relationships.
• Proficient computer literacy in the following; Microsoft Office & Google Docs/Spreadsheets/Calendar.
• Exceptional organizational and communication skills.
• Must be detail-oriented.
• Strong customer service acumen.
• Knowledge of HIPAA compliance.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Ability to adhere and follow Loving Hearts of LA Policy and Procedures.
• Must be willing and capable of working as a team member as an effort to improve the quality of the agency.
• Must meet with the following Documentation Requirements; Valid Drivers License, Three valid references (Employment is preference; personal will be considered), Criminal background check and security clearance and driving history clearance.

Responsibilities:

• Understand the Market: Research competitors, trends, and customer needs. Analyze data to see what’s working and what isn’t.
• Develop Strategies: Create marketing plans to promote products or services. Identify the right audience and the best ways to reach them.
• Build the Brand: Shape how people see the company (logos, messaging, reputation). Make sure everything — from ads to social media posts — feels consistent and on-brand.
• Create and Share Content: Write posts, emails, blogs, or ad copy. Work with designers, photographers, and videographers to make visuals.
• Promote Through Different Channels: Social media, email marketing, websites, print ads, events, or influencer partnerships. Decide where to invest time and budget for the best return.
• Measure Results: Track performance (sales, clicks, sign-ups, engagement). Adjust campaigns based on what’s most effective.
• Coordinate with Other Teams: Work with sales to turn leads into customers. Collaborate with product or service teams to understand features and benefits.
• Community Engagement: Building and maintaining strong relationships with community members.
• Advocacy: Representing community needs and concerns within the organization.
• Communication: Facilitating clear and accessible communication between the organization and the community.
• Needs Assessment: Identifying and communicating community needs and challenges.
• Resource Referral: Connecting community members with relevant resources and services.
• Event Coordination: Planning and organizing community events, workshops, and meetings.
• Public Relations: Serving as a point of contact for the media and other external stakeholders.
• Training and Education: Providing information and training to community members.
• Conflict Resolution: Mediating disputes and resolving conflicts.
• Grant Writing: Assisting with grant applications and other funding initiatives.
• Be a role model for emulating the philosophy of Loving Hearts.
• Answering phone and email inquiries.
• Communicate effectively with the Administrator, clients, vendors, families, support coordinators, program offices, the community, regulatory agencies and other providers of service.
• Addressing client questions and/or concerns.
• Make initial contact with potential clients within 24 hours and initial visit within 72 hours of initial contact
• Performing clerical work, such as filing, copying, and faxing.
• Complete, submit and distribute required reports with necessary documentation weekly and as requested.
• Maintain personal and workplace safety, hygiene and cleanliness at all times.
• Maintain an appropriate and professional workplace dress code.
• Participate and adhere to Q&A meetings and methods.
• Be knowledgeable of and adept at producing effective documentation of every contact with the recipient.
• Returns calls promptly and keeps scheduled appointments with clients ensuring continuity of care.
• Participates in data collection efforts supporting the agency's processing client for either new or continued services.
• Abide by all agency Policies and Procedures
• Act as a liaison between Loving Hearts and Families, Support Coordinators, Program offices, Community, Regulatory Agencies and Other providers of service
• Other duties as assigned by the Administrator.

Physical Requirements and Work Environment:

• Occasional lifting up to up to 25 lbs.
• Continuous grasping and repetitive movement with fingers, hands, wrists, and arms
• Continuous reaching, alternating between shoulder level and above-shoulder-level height
• Frequent twisting and bending
• Occasional pushing and pulling
• Occasional climbing of ladder/step stool

Job Type: Full-time

Pay: $70,000-75,000

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• 8 hour shift

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $70,000 - $75,000