What are the responsibilities and job description for the Customer Service Representative position at LOVING AIR INC?
Loving Air Inc Fredericksburg, VA
Full-Time | In-Office
Be the voice that customers trust.
Loving Air is a locally owned, family-run HVAC company serving homeowners and faith-based organizations in our community. Were looking for a Customer Service Representative who communicates clearly, solves problems efficiently, and treats every customer with professionalism and care.
This is a fast-paced, phone-heavy role that directly impacts customer experience, retention, and company growth.
If youre organized, positive, and confident on the phone wed love to meet you.
Duties And Responsibilities
- Answer inbound calls and schedule service appointments
- Provide customers with account information, service history, and pricing details
- Resolve customer concerns, complaints, and inquiries promptly
- Process payments, renewals, membership sales, and cancellation requests
- Follow up with customers to retain services and maintain relationships
- Make outbound calls to previous and current customers
- Accurately document calls, notes, and job details in ServiceTitan
- Support marketing campaigns and promotions
- Identify opportunities to recommend additional services or memberships
- Prepare reports and correspondence as needed
- Represent Loving Airs core values in every interaction
What We Offer
- Competitive hourly pay (based on experience)
- Stable, in-office position
- Supportive leadership and team environment
- Clear expectations and processes
- Opportunities for growth within the company
- A culture built on integrity, urgency, and teamwork
We believe in accountability but we also believe in encouragement, communication, and doing the right thing
Schedule
- MondayFriday schedule
- Standard business hours
- Full-time, in-office position
Requirements
- 12 years of customer service or call center experience preferred
- Strong phone and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office (ServiceTitan experience preferred)
- Strong organizational skills and attention to detail
- Professional appearance and demeanor
- Bilingual a plus
Core Competencies
- Customer-first mindset
- Professional communication
- Organization and time management
- Dependability and punctuality
- Team-oriented attitude
- Adaptability under pressure
- Commitment to quality and follow-through
Physical Demands & Work Environment
- Primarily seated office role
- Frequent phone and computer use throughout the day
- Occasional lifting under 25 lbs
- Moderate office noise environment
- Use of VOIP phone systems and headsets
If you enjoy helping people, staying organized, and being part of a team that values professionalism and integrity wed love to talk with you.