Bookseller

About Lovestruck Books & Cafe

Lovestruck Books & Cafe is an independent, romance-focused bookstore in Cambridge, MA. We are a community hub grounded in inclusivity, joy, and a deep love of the romance genre. We are looking for passionate, dynamic part time Booksellers to join our team and contribute to our growing literary community.

Role Snapshot

Booksellers are the face of Lovestruck Books & Cafe and the primary architect of our guest experience. This role involves a blend of customer service, active selling, merchandising, and essential operational support. Beyond daily retail operations, Booksellers are a vital part of our events team helping to bring our calendar of author signings, themed release parties, community gatherings and more to life.

Key Responsibilities

Leadership, Coaching & HR Management

• Customer Engagement: Provide exceptional service by greeting customers, handselling titles through knowledgeable book recommendations across genres, and ensuring a positive, inclusive shopping experience.
• Event Support & Execution: Actively participate in the lifecycle of store events, including physical setup and breakdown (moving furniture/displays), guest check-in, providing on-site assistance to ensure events run smoothly, and more.
• Sales & Operations: Utilize POS systems for transactions, handle online and special orders, and assist with daily store operations such as shelving and maintaining organizational standards.
• Merchandising: Collaborate on creative book and merchandise displays to highlight trending titles and seasonal themes.
• Content Creation: Write engaging staff picks and shelf-talkers for in-store displays and social media platforms to drive community engagement.
• Problem Solving: Address customer inquiries and resolve complaints promptly to maintain high levels of satisfaction.
• Store Harmony: Support the Cafe & Bar team as needed, help maintain a tidy shared space, ensure a seamless transition for guests between the retail and hospitality areas.
• Evolving Scope: Perform other related duties, tasks, and special projects as assigned by store leadership to support the shifting needs of the business.

What You’ll Bring

• Prior experience in a high-traffic retail or service environment; bookstore experience is highly preferred.
• A passion for books and literature; interest in romance literature preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Excellent time management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer and cash handling skills.
• Ability to be on your feet for long periods of time and able to lift up to 50 lbs independently.

Availability: This is a part time role that requires availability for a variable schedule including weekdays, weekends, nights, events, and holidays.