What are the responsibilities and job description for the Service Manager for Luxury New-Car Dealership position at Lovering Auto Group?
Position Name:
Service Manager for Luxury New-Car Dealership
Employment Type:
Full-Time
Location:
Meredith, NH
About the Role:
Lovering Volvo Cars Meredith is a family-owned dealership known for our customer-first approach, strong team culture, and commitment to delivering an exceptional ownership experience. We’re looking for a motivated, people-focused Service Manager to lead our service department and help us continue to grow in the Lakes Region.
The Service Manager is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. They also oversee the daily operations of the service department, ensuring an outstanding customer experience, efficient workflow, and a positive, productive team environment, while driving service volume, profitability, and CSI performance.
Pay:
We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer in Concord, Nashua and the Lakes Region by Best of Surveys for well over six years, and we're also one of the largest Auto Dealers, Family-Owned Businesses, Women-Led Businesses and Private Companies in the State.
We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Service Manager for Luxury New-Car Dealership
Employment Type:
Full-Time
Location:
Meredith, NH
About the Role:
Lovering Volvo Cars Meredith is a family-owned dealership known for our customer-first approach, strong team culture, and commitment to delivering an exceptional ownership experience. We’re looking for a motivated, people-focused Service Manager to lead our service department and help us continue to grow in the Lakes Region.
The Service Manager is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. They also oversee the daily operations of the service department, ensuring an outstanding customer experience, efficient workflow, and a positive, productive team environment, while driving service volume, profitability, and CSI performance.
Pay:
- Total compensation of $70,000 - $100,000 depending on skill and experience
- M-F 7:30 AM – 5:00 PM
- No Weekends!
- Provide an EXCELLENT customer service experience
- Prepare and process repair orders
- Advise customers on the care of their vehicles
- Consult with technicians regarding required repairs
- Handle telephone and web inquiries regarding service work and appointments
- Review repair orders to ensure that the work has been completed and additional work required is noted
- Explain completed work and charges to customers
- Maintain high customer satisfaction standards
- Maintain a professional appearance
- Assisting with parts processing, including working with technicians, ordering & receiving parts, and assisting customers
- Previous experience as a Service Advisor or Manager is required
- Customer service skills – the desire to go above and beyond for your customers
- Excellent communication skills – candidate needs to be a clear and confident communicator
- Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
- Reliable – the team around you can depend on you to be on time and to perform your job well
- Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
- Desire to grow within our organization
- Self-starter
- Detail-oriented
- Proficient with using computer systems, with experience using CDK a plus
- Strong work ethic
- Competitive pay
- Paid training
- 3 weeks paid time off
- Employee matching 401K program
- Medical, vision and dental benefits, including 50% employer participation in medical benefits
- 401k Match
- Employee purchase discounts
- Focus on employee wellness, including an in-house gym
We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer in Concord, Nashua and the Lakes Region by Best of Surveys for well over six years, and we're also one of the largest Auto Dealers, Family-Owned Businesses, Women-Led Businesses and Private Companies in the State.
We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Salary : $70,000 - $100,000