What are the responsibilities and job description for the Customer Service Appointment Coordinator position at Lovering Auto Group?
Job Title: Customer Service Appointment Coordinator
Location: Nashua, NH
Company: Lovering Auto Group
Employment Type: Full-Time
Position Overview:
Are you passionate about customer service and driven by results? Do you have excellent communication skills and a desire to grow in the automotive industry? Join our team at Lovering Volvo Cars Nashua.
We are seeking a motivated and enthusiastic Customer Service Appointment Coordinator to be the first point of contact for potential customers and help drive business growth through outbound calls, inbound lead management, and appointment setting.
Key Responsibilities:
- Respond promptly to internet, phone, and chat inquiries from potential customers.
- Make outbound calls to follow up with leads and schedule sales appointments.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Work closely with the sales team to coordinate customer visits and ensure a seamless experience.
- Meet and exceed monthly performance goals and KPIs.
- Provide exceptional customer service that reflects the premium Volvo brand.
Qualifications:
- Previous experience in sales, customer service (e.g., waiters/waitresses, cell phone sales reps, etc.), or business development preferred (automotive experience a plus).
- Strong communication and interpersonal skills.
- Goal-oriented with a proven ability to meet targets.
- Proficient in CRM systems and Microsoft Office Suite.
- Ability to work independently and as part of a team.
What We Offer:
- Family business that provides a supportive and collaborative work environment.
- Competitive compensation and commission structure.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and growth within the dealership.
- 3 weeks paid time off.
How to Apply:
If you are ready to take your career to the next level and be part of a reputable Volvo dealership, please submit your resume.
Join us in driving forward the future of automotive excellence
We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Salary : $62,000 - $70,000