What are the responsibilities and job description for the Patient Care Coordinator position at Loveland Dental Group?
1. Patient Interaction: - Greet and welcome patients as they arrive at the office. - Check patients in and out for appointments. - Collect patient information and update records. - Answer phone calls, respond to emails, and handle patient inquiries promptly and professionally. - Manage patient complaints and concerns with empathy and professionalism.
2. Scheduling and Coordination: - Schedule and confirm patient appointments. - Manage the dentist’s and hygienist’s calendars to ensure efficient scheduling. - Coordinate patient referrals to specialists as needed. - Remind patients of upcoming appointments via phone calls, texts, or emails.
3. Administrative Duties: - Handle patient billing and insurance claims processing. - Collect and process payments from patients. - Maintain accurate patient records, including treatment plans and financial information. - Prepare and manage correspondence, reports, and documents. - Order and maintain office supplies.
4. Compliance and Safety: - Ensure patient confidentiality and adhere to HIPAA regulations. - Maintain a clean and organized front desk area. - Follow office protocols for infection control and safety.
5. Professional Development: - Stay updated on best practices in dental office administration. - Engage in continuing education opportunities to enhance professional skills and knowledge. - Participate in team meetings and contribute to practice improvement initiatives
Salary : $10 - $15