What are the responsibilities and job description for the Referral Program Manager position at Lovelace Health System?
Overview
Join our team as a Referral Program Manager in Albuquerque, Nm.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Job Requirements:
Join our team as a Referral Program Manager in Albuquerque, Nm.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
- Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
- Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
- Reports directly to the assigned Regional Director of Referral Management.
- Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
- Leading team members by providing guidance, feedback, and training on multiple processes.
- Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
- Effectively communicates with clinical staff to resolve authorization issues and complaints.
- Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
- Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
- Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.
Job Requirements:
- High School Diploma or equivalent
- Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
- Two (2) years of management or supervisory experience in a healthcare setting
- Two (2) or more years of experience with Electronic Health Record
- Bachelor’s degree