Market Contact Center Director

Join our team as a day shift, full-time, Market Contact Center Director in Albuquerque, NM. 

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

• The Director, Contact Center is responsible for the operations, personnel, and financial management of outpatient scheduling/message management operations across outpatient practices.
• Responsible for ensuring highly productive staff are scheduling in accordance with Provider Scheduling instructions, to include message management within the Albuquerque market, in addition to being an active stakeholder on corporate initiatives/strategies.
• Works in close partnership with clinic administrative directors and practice management directors/managers.  Adheres to policies, procedures, and regulations to ensure compliance and patient safety. 

Job Requirements:

• Bachelor’s Degree in related field. 
• 5 years of relevant experience in large-scale health plan and/or care delivery system, preferably in an integrated system. 
• Knowledge of and ability to apply facility philosophy, principles, and technology experience in working closely with physicians and medical group leaders, especially with partnerships or program development.   
• Ability to demonstrate competency in financial management, leadership in an interdisciplinary environment, systems thinking, and effective written and verbal communication skills.   
• Ability to communicate/operationalize “big picture” strategy and create support/buy-in with all levels of staff who are not submerged in Contact Center operations in their everyday environment. 

Preferred Job Requirements:

• Master’s degree. 

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