What are the responsibilities and job description for the Lead Customer Service Coordinator position at Lovelace Health System?
Overview
Responsibilities
Qualifications
Join our team as a day-shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.
Responsibilities
- Leads and oversees the daily duties of assigned staff within a designated department.
- Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent.
- Knowledge of Medical Terminology.
- Knowledge of office procedures.
- Knowledge of insurance plans.
- Skilled in a variety of software applications
- Two (2) years of directly related experience.
Preferred Job Requirements:
- Associate’s Degree in a related field of study.
- Medical Office Experience.