What are the responsibilities and job description for the Desktop Support Tech position at Lovelace Health System?
Overview
Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Job Requirements:
Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
- The Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
- Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.
Job Requirements:
- Associate’s degree in Information Systems / Computer Science.
- Additional years of technical training may substitute for the required education on a year-for-year basis.
- Experience with Desktop operating systems, Windows Server, and Active Directory.
- Experience in installing and replacing computer peripherals.
- Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
- Experience with Microsoft Teams room and A/V equipment.
- Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
- Strong analytical and problem-solving skills.
- Strong organizational and time management skills.
- Exhibits clear written and verbal communication skills.
- MCP certification.
- A certification.
- SCCM deployment and Microsoft Office 365 experience a plus.
- Additional knowledge in scripting (e.g. , PowerShell ) and other remote tools is a plus.