What are the responsibilities and job description for the Customer Service Coordinator / CSC Administration position at Lovelace Health System?
Overview
Responsibilities
Qualifications
Join our team as a day shift, full-time, HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implant and a state-of-the-art hybrid operating room.
Responsibilities
- Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
- Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
- Adhere to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent.
- One (1) year of previously related experience.
- Medical Terminology knowledge.
- Knowledge of office procedures.
- Knowledge of insurance plans.
Preferred Job Requirements:
- Associate’s Degree in a related field of study.
- Heart Saver.
- Previous medical office experience.