Product Designer UX UI

UCCU is growing, and so is the software that supports our members and employees. This Product Designer (UX/UI) role will help us design and evolve digital experiences across the organization - starting with the corporate website and expanding to other products over time.

This role sits close to delivery, so your designs will be implemented and shipped regularly. You’ll partner closely with Product Managers and Engineering to turn goals into clear, usable, accessible designs that are ready to build. Early on, a key deliverable is creating and maintaining a UCCU Design System in Figma (styles/tokens, components, and interaction states) that can be reused across products.

This is a shared design role supporting multiple product areas. While the initial focus will be the website, priorities will shift over time based on roadmap needs. This role has no direct people management responsibilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Own the end-to-end design process for assigned initiatives: discovery, ideation, user flows, wireframes, prototypes, visual UI, and design QA through release.

• Partner with Product Managers to clarify problems, define outcomes and success metrics, and turn ideas into a prioritized design plan.

• Collaborate with Engineering to produce implementation-ready designs, identify constraints early, and iterate quickly during delivery.

• Build and maintain the UCCU Design System (Figma library) including tokens/styles (color, typography, spacing), components (buttons, inputs, navigation, etc.), and documented states (hover, focus, disabled, error, selected).

• Improve usability and effectiveness of existing experiences through iterative enhancements informed by analytics, stakeholder input, and user feedback.

• Apply accessibility best practices (e.g., contrast, focus states, keyboard navigation patterns) and promote inclusive design in workflows and acceptance criteria.

• Contribute to website optimization initiatives including clarity, conversion, content structure, and performance-sensitive design decisions.

• Participate in user research activities as needed (usability tests, interviews, competitive analysis) and translate findings into actionable design decisions.

• Support multiple product areas as a shared resource; communicate tradeoffs and capacity constraints clearly when priorities compete.

• Use AI-assisted workflows responsibly to accelerate discovery, ideation, prototyping, and research synthesis when appropriate.

• Produce clear design documentation and handoff artifacts (annotations, component usage guidance, interaction notes) so Engineering can build confidently.

• Maintain high collaboration standards: participate in reviews/critiques, accept feedback constructively, and help raise the design bar across products.

• Works a regular and predictable schedule. 

• Must be sufficiently fluent in English to process work and business transactions. 

PERFORMANCE MEASUREMENTS

• Delivery & quality: designs are implementable, clear, and reduce ambiguity/rework for Engineering; design QA catches issues before release.

• User impact: improvements demonstrate measurable outcomes (e.g., conversion, engagement, usability, task completion, reduced confusion/support friction).

• Design system maturity: component library adoption increases; reusable patterns reduce design/dev duplication and improve consistency across products.

• Accessibility & usability: designs meet baseline accessibility expectations and improve usability over time; issues are identified early and addressed proactively.

• Collaboration: communicates clearly, keeps work moving, manages stakeholder input effectively, and helps teams make decisions with minimal churn.

• Continuous growth: demonstrates increasing ownership, speed, and confidence across multiple product areas.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

o Bachelor’s Degree in Design, HCI, or related field, or equivalent experience.

o Nice-to-have: Accessibility training/certification, design systems coursework.

REQUIRED KNOWLEDGE:

This role requires strong product design fundamentals and practical capability across the areas below. Not every candidate will have experience with every tool or domain; the successful candidate will be able to learn quickly, collaborate closely with product and engineering partners, and deliver production-ready design work.

Product Design & UX

• Ability to translate business goals into user-centered solutions using flows, wireframes, prototypes, and iterative testing/feedback.

• Strong interaction design fundamentals (information architecture, navigation, usability patterns).

• Ability to define and evaluate success criteria (outcomes and metrics) for design work.

Visual UI & Design Systems

• Strong visual design skills (layout, typography, hierarchy, spacing, component consistency).

• Experience creating or contributing to design systems/component libraries (tokens/styles, reusable components, states, documentation).

• Comfort working in Figma (libraries, components/variants, styles/variables).

Collaboration & Execution

• Ability to work effectively with Product Managers and Engineers: clarify requirements, manage tradeoffs, and keep work moving.

• Strong communication skills (written and verbal) with the ability to explain design decisions and incorporate feedback.

• Self-starter mindset: comfortable operating with ambiguity and building lightweight process where needed.

Web & Accessibility Awareness

• Working knowledge of web UX constraints and patterns (responsive design, content structure, basic HTML/CSS concepts).

• Awareness of accessibility best practices and how to incorporate them into designs and acceptance criteria.

EXPERIENCE REQUIRED:

• 5 years of professional product design / UX/UI experience (or equivalent portfolio demonstrating high-level ownership).

• Experience designing modern web experiences end-to-end (discovery → design → implementation support → iteration).

• Portfolio demonstrating strength in interaction design, visual UI, and pragmatic problem-solving (shipping work, not just concepts).

• Experimentation, A/B design testing using analytics-informed design.

• Nice-to-have: experience in regulated industries (financial services)

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

FINE, ACUTE, VISUAL ABILITIES: Fine visual acuity with the ability to inspect closely or to assemble small parts; color vision; or depth perception and/or field of vision.

PHYSICAL STRENGTH: Light work; exerts up to 50 lbs. occasionally and/or up to 10 lbs. frequently.

WORKING CONDITIONS

Occasional domestic travel.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

Able to interpret various instructions.

MATHEMATICS ABILITY: Ability to perform basic math skills and to use decimals to compute ratios and precents, and to draw and interpret graphs.

LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.

Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.

Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.