What are the responsibilities and job description for the Product Support Analyst position at Love's Travel Stops?
Welcome to Love's! Our Truck Care Support team is seeking a Product Support Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team.
Job Functions
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Corporate
Job Functions
- Diagnose and resolve technical issues reported by customers.
- Provide assistance to customers via various channels (e.g., phone, email, chat).
- Contribute to and maintain a knowledge base of common issues and solutions.
- Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering.
- Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations.
- Escalate complex issues to appropriate internal teams for further resolution.
- Document issues, solutions, and processes to improve efficiency and knowledge transfer.
- A Bachelor's degree in computer science or a related field is often preferred.
- Strong understanding of the company's products, systems, and technology.
- Ability to diagnose and resolve technical issues effectively.
- Excellent written and verbal communication skills.
- Ability to interact with customers in a professional and helpful manner.
- Ability to analyze data and information to identify trends and patterns.
- Ability to work effectively with internal teams.
- Familiarity with relevant software and hardware.
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting of up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Corporate