What are the responsibilities and job description for the Field Service Specialist I position at Love's Travel Stops?
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
*the work shift will from 1pm-10pm, Monday-Friday*
Welcome to Love’s: This position supports Love’s store technology system by working with store locations to resolve complex issues.
Major Responsibilities
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
*the work shift will from 1pm-10pm, Monday-Friday*
Welcome to Love’s: This position supports Love’s store technology system by working with store locations to resolve complex issues.
Major Responsibilities
- Taking escalated work orders to analyze our supported applications to a higher degree. Consults with store users and vendors to determine system faults and makes decisions on how to resolve.
- First-level troubleshooting hardware, software, and network connectivity issues with store personnel.
- Works on-site at store locations to implement new systems.
- Works with store managers to determine system needs.
- Assists Help Desk manager in training of Tier I Technicians.
- Researches closed tickets to find common problems and analyzes problem patterns to proactively address system performance.
- Documents architecture of systems and application operations to supplement knowledge-bases.
- Assists project team in a support role.
- Disseminates functionality of new systems to Tier I Technicians.
- Other duties assigned as needed.
- Education:
- HS Diploma or equivalent required
- Experience:
- 2 or more years Help Desk experience at Love’s; demonstrated proficiency in store systems.
- Experience in troubleshooting issues with Point of Sale systems, Retail IT systems, and Fuel Systems is preferred.
- Skills:
- Strong experience with Windows Operating systems.
- Knowledge of Microsoft Office Suite.
- Basic networking skills.
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.