What are the responsibilities and job description for the Service Advisor - Truck Care position at Love's Travel Stops & Country Stores?
Service Advisor - Truck Care
Welcome to Love’s!
Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.
Service Advisor Responsibilities:
Greeting customers in person or by phone and providing exceptional customer service
Listen to the description of problems or service needed
Determine type of service required based on diagnosis and prepare repair orders
Estimate the time and cost of every repair
Advise customers on other available services
Secure agreement from the customer prior to all repairs
Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels
Clearly explain the requested service of every truck
Act as a liaison between the customers and technicians
Maintains documentation, including purchases orders, invoices, work orders, etc.
Verify all final invoices and reconcile work performed and charges
We have a lot to offer:
Medical/dental/vision and life insurance plans
Flexible scheduling
Road to Success program for career development
On-the-job training
Competitive pay (paid weekly)
Holiday pay
401(k) with matching contributions\
Quarterly bonus opportunity
Qualifications:
Ability to work flexible shifts—including nights, weekends, and sometimes holidays
Previous experience as a service manager or supervisor
Previous mechanical experience
Ability to do some light lifting (no more than 50 lbs) and bending once in a while
Excellent communication skills
Basic math and computer skills
Diversity Statement:
From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.
Company Growth:
The opportunities for professional growth are our biggest benefit! Love’s continues to grow at a rate of 40 new stores per year throughout the US. Love’s is consistently ranked highly on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether corporate, retail, restaurant, or truck care, we offer you the opportunity to drive your own career. Join #teamloves today!
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.