What are the responsibilities and job description for the Self Storage Manager position at Love's Travel Stops & Country Stores?
Welcome to Love’s!
Where People are the Heart of Our Success
Self Storage Manager
The manager of a self-storage facility is a self-motivator who has excellent people skills which enable him to work well with the public. This person will be energetic, professional and pay close attention to detail. The manager will contribute to the profitability of the facility by a commitment to both customer service and sales, and will also enhance their store′s reputation by maintaining beneficial business relationships within the community.
How You Will Fit In
- Greet customers in a friendly and enthusiastic manner.
- Rent storage to the walk in customer.
- Professionally handle telephone inquiries, maximizing conversion of these into rentals.
- Provide outstanding customer service by listening attentively and assessing and resolving problems promptly.
- Be knowledgeable about unit availability and pricing so as to respond to inquiries in a quick, intelligent manner.
- Actively sell and maintain a supply of merchandise.
- Other duties assigned as needed
- Opening and closing the facility on time each day.
- Maintaining all accounts for the facility by accurately using the computer software to process payments.
- Control delinquencies by telephone contact and letters on a regular basis and sends out monthly invoices to customers.
- Keeps all records in a neat and orderly manner and is careful to update records as needed for each tenant.
- Taking deposits to the bank, maintaining petty cash, and using the software to prepare reports as required by the corporate office.
- Sends all receipts and invoices for the company purchase to the corporate office in a timely manner.
- Prepare units for auction, taking necessary legal steps as prescribed by law to move out delinquent tenants, consulting the TSSA′s Gold Book as needed throughout the process.
- Keeping a neat, clean safe and secure facility both inside and out is imperative.
- Audit the physical conditions of the facility, always ensuring that company standards of cleanliness and appearance are met.
- Minor maintenance and daily lock checks must be conducted in all weather conditions.
- Notify the corporate office and work with any hired contractor, making sure that all repairs or improvements are done properly.
- Monitor the security system and resolve any security problems quickly.
Benefits That Can't Be Beat
- Medical/Dental/Vision and Life Insurance Plans
- Flexible Scheduling
- Road to Success Program for career development
- On-the-job training
- Competitive Salary
- Quarterly Bonus
- Holiday pay
- 401(k) with matching contributions
- Pet Insurance
- Parental Leave
- Adoption Assistance
- Employee Assistance Program
Typical Physical Demands
- Regularly required to talk and hear
- Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
- Occasional lifting of up to 50lbs
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Diversity Statement
From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. To sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.
Grow Far with Love's
As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.