What are the responsibilities and job description for the Customer Service Representative position at Love’s Travel Stops and Careers?
Love’s is a family-owned and operated company based in Oklahoma City. We are looking for talented people to join the team in our call center as front-line customer service representatives.
As a customer service representative at Love’s, you will play a pivotal role in serving our customer base as an empowered agent in our “whatever it takes” drive to deliver the best resolution to our customers.
We’ll get you started by providing on-the-job training and resources. On our team, you’ll play an important part of shaping our customer experience. You’ll be actively listening to our customers, answering their questions and using your resources to provide solutions. You’ll be part of a team-oriented and FUN environment while working to meet performance metrics.
Welcome to Love's! We are looking for experienced Contact Center Representatives to provide exceptional customer service, Roadside Service dispatch, and initiate sales to a wide range of clients. Contact Center Representatives are instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Come be a part of a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. *This position requires representatives to be on site at our Memorial Road location.*
Job Functions:
- Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
- Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc.
- Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
- Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
- Maintains MLR (My Love Rewards) loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed.
- Other duties assigned as needed.
Experience and Qualifications
- HS Diploma or equivalent required
- Some College a plus
- 2-3 years Call Center and Customer Service Experience Preferred
Skills:
- Hard skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing
- Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
We have a lot to offer.
Love’s offers the following to full-time employees:
- Medical/Dental and Life Insurance Plans
- Vision Reimbursement
- 401(k) with Company Match
- Holiday Pay
- Paid Time Off
- Employee Assistance Program
- Most benefits are subject to an eligibility waiting period.
Careers are Possible at Love’s!
The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions.
- We provide a comprehensive 5 week introductory training program.
- We offer additional in-house training and shadowing
- We provide one-on-one coaching and feedback to help develop your skill set
- We provide leadership training opportunities
Someone who:
- is comfortable conducting business over the phone and email
- is able to type detailed notes while talking
- is comfortable working in a rapidly changing environment
- is dependable and able to work on his/ her own
- has strong computer skills
Bottom line?
If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity!
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.