Service Porter

About the Role:

The Service Porter plays a crucial role in ensuring the smooth operation of our facility by providing exceptional support to both guests and staff. This position is responsible for maintaining cleanliness and organization in common areas, which directly impacts the overall guest experience, assisting service advisors with moving customer vehicles. Additionally, this role involves responding to guest requests promptly and efficiently, contributing to a positive atmosphere. Ultimately, the Service Porter helps to create a welcoming environment that enhances guest satisfaction and loyalty.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.

Preferred Qualifications:

• Experience working as a porter or in a similar position.
• Basic knowledge of automotive dealership and services.

Responsibilities:

• Greet guests upon arrival.
• Maintain cleanliness and organization in all common areas, including waiting area and service areas.
• Respond to guest requests for assistance in a timely and courteous manner.
• Monitor inventory of supplies and report any shortages to management.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and team members effectively. Attention to detail is crucial, as the Service Porter must ensure that all areas are clean and organized, contributing to a positive guest experience. Time management skills are also important, as the role involves juggling multiple tasks and responding to guest requests promptly. Preferred skills, such as familiarity with automotive dealerships, can enhance the Service Porter's ability to assist guests with inquiries and provide information about services. Overall, a combination of these skills will enable the Service Porter to perform their duties efficiently and contribute to a welcoming environment.

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations 

• Valid Driver's License

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.