Assistant Retail Store Manager

Job Summary

We are seeking a dynamic and motivated Assistant Retail Store Manager to join our team. In this pivotal role, you will support the team in overseeing daily operations, driving sales, and ensuring an exceptional customer experience at our Duluth stores. Your leadership will help foster a positive team environment, manage inventory, and uphold store standards. This position offers an opportunity for someone passionate about retail management, eager to develop their leadership skills, and committed to delivering outstanding service.

Responsibilities

• Assist in managing daily store operations, including opening and closing procedures, to ensure smooth business flow.
• Support the recruitment, interviewing, onboarding, and training of new team members to build a high-performing retail sales team.
• Supervise staff performance, provide coaching, and facilitate employee orientation and development initiatives.
• Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing fun upbeat music, keeping team morale high, and delighting our customers.
• Oversee the Love Creamery Brand in Store by ensuring the store is spotless, merchandise shelves are well stocked, communications/signs are accurate, staff are adhering to clothing and hygiene policies, customer service is personal and friendly, flavors are accurate and music is appropriate.
• Handle cash register operations including cashiering, cash handling, POS system management, and basic math calculations for transactions.
• Ensure excellent customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining professional communication standards.
• Assist in managing store budgets, pricing strategies, sales targets, and operational tasks such as bookkeeping and payroll processing.
• Support marketing efforts through visual merchandising and promotional activities to boost sales and enhance store presentation.
• Maintain organized records of sales data, inventory levels, employee schedules, and operational reports.

Skills

• Proven experience in retail management or leadership roles with supervising responsibilities in a fast-paced environment.
• Strong leadership qualities with excellent managerial communication skills; capable of motivating teams and managing conflict effectively.
• Proficiency in POS systems, inventory management; familiarity with wireless sales or grocery store experience is a plus.
• Exceptional organizational skills with the ability to multitask efficiently while maintaining attention to detail.
• Excellent customer service skills paired with phone etiquette and professional communication abilities.
• Demonstrated ability to manage store operations including merchandising, stock stocking, purchasing decisions, and promotional activities.

Qualifications

• To be eligible for an Assistant Shop Manager role candidates must have prior retail experience in a leadership position with teams.
• Available to work at minimum 3 8 hours shifts a week
• Be available to work at least one closing weekend shift (Friday, Saturday, or Sunday) every week.
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• Strong organizational, interpersonal, and problem-solving skills.
• Computer skills, understanding of Microsoft software, Google and Apple products and ability to use online technology for scheduling and reporting.
• Be over 18.
• Minimum High School or GED.
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.

Compensation

• $18-24/hour wage
• Flexible scheduling, posted two weeks at a time with the ability to trade shifts
• ESSL and PTO
• Matching 401k
• All the ice cream you can eat!

Pay: $18.00 - $24.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $18 - $24