What are the responsibilities and job description for the Ticket Sales & Service Representative position at LOVB Nebraska?
LOVB Nebraska Volleyball
Title: Ticket Sales & Service Representative
Location: Omaha, NE
Position Summary
LOVB Nebraska is seeking a motivated, relationship-driven Ticket Sales & Service
Representative to help grow our fan base through exceptional ticket sales, customer service, and community engagement to support revenue generation and fan engagement through ticket sales and service initiatives. This role will be responsible for executing outbound sales efforts, building strong relationships with fans and organizations, and delivering a high-quality customer experience throughout the season.
Working closely with the Ticket Sales, Marketing, and Partnerships teams, this role will play an important part in driving attendance, managing client relationships, and supporting grassroots efforts that grow the LOVB Nebraska fan base.
Key Responsibilities
Ticket Sales & Revenue Generation
- Execute proactive outbound ticket sales efforts through phone calls, emails, networking, and in-person meetings to generate new business.
- Sell full-season memberships, partial plans, group outings, premium seating, and other ticket products.
- Prospect new business opportunities through networking, referrals, community outreach, and self-generated leads.
- Support the growth of group ticket sales initiatives and other strategic ticket products.
- Meet or exceed established individual and team revenue goals, sales activity metrics, and performance expectations.
Ticket Service & Retention
- Deliver exceptional service to season ticket members, group leaders, and individual buyers.
- Build meaningful relationships that drive renewals, referrals, and long-term loyalty.
- Proactively communicate with ticket members throughout the season to maximize engagement.
- Resolve ticketing questions and service requests in a timely, professional, and customer-first manner.
- Identify opportunities to enhance the overall fan experience and improve retention.
Group Sales & Engagement
- Build and manage relationships with local organizations, schools, youth volleyball clubs, businesses, and community groups.
- Coordinate group experiences, including hospitality, fan experiences, recognition opportunities, and on-court activations.
- Support execution of group outings on event days while ensuring an exceptional customer experience.
Community & Grassroots Efforts
- Generate new sales opportunities through grassroots marketing efforts and community engagement.
- Support community outreach efforts to drive awareness, attendance, and ticket sales.
- Represent LOVB Nebraska at community events and networking opportunities.
Game Day Responsibilities
- Assist with game day ticket operations, including customer service and issue resolution.
- Help execute fan engagement initiatives and promotional activities.
- Represent LOVB Nebraska in a professional, energetic, and customer-focused manner.
- Identify additional sales opportunities through event-day interactions with fans and group leaders.
Operations & Collaboration
- Maintain accurate records of sales activity, client interactions, and pipeline management within CRM.
- Track pipeline progression and follow-up activities to maximize sales opportunities.
- Collaborate with Marketing, Partnerships, and Operations to execute ticket campaigns and fan initiatives.
- Assist with sales reporting and the execution of departmental sales and service campaigns.
- Contribute to a positive, collaborative, and team-first culture.
Required Skills & Abilities
- Strong sales mindset with a passion for building relationships and delivering exceptional customer experiences.
- Excellent communication and interpersonal skills.
- Self-motivated with a competitive drive to achieve goals.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable executing proactive outbound sales activity, including calls, emails, and in-person meetings to generate new business.
- Team-oriented with a positive, proactive attitude.
- Willingness to work evenings, weekends, and game days as needed.
Education & Experience
- Bachelor’s degree in Sports Management, Business, Marketing, or related field preferred.
- 1–3 years of experience in ticket sales, customer service, or related field preferred.
- Experience in sports or live events is a plus.
Reporting Structure
This position reports to the Director of Ticket Sales and collaborates closely with cross-functional team members across Marketing, Partnerships, and Operations.
Why This Role
Join LOVB Nebraska during an exciting period of growth and help shape the future of professional volleyball. In this role, you'll drive ticket sales, build lasting fan relationships, and help grow one of the fastest-growing professional sports leagues in the country. If you're competitive, relationship-driven, and passionate about sports, we'd love to hear from you.
Additional Information
LOVB Nebraska is an equal opportunity employer. We are committed to building a diverse and
inclusive team that reflects the communities