What are the responsibilities and job description for the Ticket Operations Associate position at Louisville Bats (Diamond Baseball Holdings)?
Louisville Bats Baseball Team:
The Louisville Bats, Triple-A affiliate of the Cincinnati Reds, combine rich baseball tradition with a lively game-day experience at Slugger Field. Known for developing top talent and fostering community pride, the Bats are a key part of Louisville’s sports culture. The Louisville Bats are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.
Position Summary:
The Louisville Bats are seeking a Ticket Operations Associate to join our dynamic Ticket Sales & Operations team for the 2026 season. As a Ticket Operations Associate, your main responsibilities will include assisting with ticket operations functions, providing excellent customer service to fans, carrying out day to day box office tasks, and gaining experience with the ProVenue ticket system. You will also gain experience and knowledge of inside sales through outbound calls, working relationships with current Bats ticket holders, and sales strategizing.
This seasonal, part time role is eligible for class internship credit and will take place through the 2026 Bats Season. Position will start in FEB 2026 (start date flexible) and report directly to the Director of Ticket Sales & Manager of Ticket Operations. The Ticket Operations Associate is expected to work for the duration of the 2026 Bats baseball season and be available on both Bats Gamedays and non-gamedays.
This seasonal, part time role is eligible for class internship credit and will take place through the 2026 Bats Season. Position will start in FEB 2026 (start date flexible) and report directly to the Director of Ticket Sales & Manager of Ticket Operations. The Ticket Operations Associate is expected to work for the duration of the 2026 Bats baseball season and be available on both Bats Gamedays and non-gamedays.
Ticket Operations Associate Duties:
Day-to-day responsibilities include, but are not limited to, the following:
- Learn the fundamentals of ticket operations, ticket sales, and customer service.
- Increase knowledge in ProVenue ticketing system, including configuration for Bats events, promotions, and add ons.
- Process ticket orders in the box office and at ticket windows.
- Collaborate closely with Bats staff to fulfill individual ticket, group ticket, sponsorship ticket, and special event ticket orders.
- Assist in game day ticket operations procedures, such as reporting and box office window preparation.
- Provide customer service to fans on game days.
- Sufficiently manage a cash drawer at ticket windows.
- Complete outgoing calls to maximize sales by offering season ticket memberships and individual ticket packages.
- Assist Manager of Ticket Operations with other duties as assigned.
Skills, Qualifications, Requirements:
- Recent College Graduate or currently enrolled in an undergraduate or graduate level program.
- Strong Customer Service Skills.
- Available to work weekends, holidays, and evenings throughout the 2026 Bats season.
- Demonstrated desire to work in the Sports Industry.
- Handle and prioritize multiple tasks in a fast paced environment.
- Ability to work well within a team environment.
- Fan Friendly attitude and Professional appearance.
- Microsoft Office Suite experience preferred.
Position can be utilized for course credit and pays $10.00 hourly once minimum hours for course requirements are met if applicable.
Housing is not provided for this experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $10