Case Manager/Service Coordinator

This staff member will provide service coordination and case management for the supportive housing program and across programs. This staff would have direct time with people in our programs, assisting with the programming and ensuring housing and services are completed towards their goal to achieve housing in the community. This staff person would operate as part of a program team to ensure a safe productive program that is beneficial and very important to the community.

Many of the people we work with have experienced substance addiction, mental health issues and homelessness. This staff person needs to have an understanding of younger adults ages 18-25 and their specific needs, as well as being comfortable with elders and people of all ages, genders (including non gender), races, religions, and economic levels (especially low-income). Louison House, Inc. is a nonprofit agency, well known in the community and serving people struggling with homelessness or housing instability in Northern Berkshire and beyond.

This job will involve some second shift hours ( after 4:00pm) and some weekend hours in order to assist at program sites and to have access to the people in need of services at the programs. A service plan is developed for each person and the tasks are to help residents achieve more of their goals and to assist in the ongoing program needs of the agency. This person will be cross trained across programs as to be be more valuable to the agency and the community. The job location will start in North Adams with travel in Northern Berkshire and to Pittsfield at times. We are looking for someone who is very organized, has strong program coordination skills. This staff person needs to understand working in a small social service agency and have lots of direct service experience. We require someone with knowledge of Northern Berkshire and the Berkshires in general, the ability to collaborate and work well with other agencies, businesses, police, and town/city personnel .

This job requires previous experience in human services, a valid driver’s license and vehicle, strong math and computer skills, high knowledge for the Berkshire social services, comfort with people with addiction and mental health issues, and be a very dependable person. We are looking for someone who can work in a fast paced environment as a team player that can problem solve quickly with the clients, while paying attention to details and needs of the client.

People Skills needed: good communication skills, empathy for people in difficult or crisis situations, non-judgmental, and problem solving skills.

Computer skills needed: Word, Excel, and the knowledge of or the ability to learn data entry for a housing data system.

Summary

As a case manager/service coordinator you will be instrumental in supporting staff and in ensuring that individuals have caring crisis intervention and support in moving forward towards obtaining housing. Your role involves services related to housing, behavioral health and addiction counseling, and other outside resources to assist people in achieving their goals for housing. You will utilize your people skills, communication skills and proficiency to maintain accurate records and facilitate effective case management. Your experience in Trauma informed Care, and motivational interviewing will enhance your teams ability to support clients and navigate complex situations. Join our dedicated team to make a meaningful impact in the lives of those we serve.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $19 - $23