Team Leader

Description:
 The Team Leader will assist the manager in resolving issues and providing solutions that promote a smooth workflow, enhance employee productivity, and increase revenue. In the manager's absence, the Team Leader will oversee all operational procedures per company guidelines, work cooperatively to maintain a solid and productive team, and ensure consistent service quality.

 Operational Management:

• Oversee all operational procedures when the manager is absent.
• Handle incoming calls and address location issues, promptly notifying supervisors in emergencies.
• Report, record, and recover any shortages rigorously.
• Ensure daily deposits are accurately executed.
• Conduct inspections, complete daily paperwork on time, and meet all deadlines.
• Audit daily paperwork and ensure any discrepancies are handled appropriately.
• Manage PDI and ensure invoices are copied and mailed within deadlines.
• Control distribution of daily funds and secure all cash and deposits.

Team Leadership:

• Instruct and train staff on their job duties to enhance operational efficiency.
• Maintain a hands-on approach to ensure business processes run smoothly.
• Communicate effectively with team members, staff, and supervisors, acting as an arbitrator when necessary.
• Build strong relationships with customers to provide exceptional service.

Facility Maintenance:

• Assist in maintaining a clean and safe working environment, both indoors and outdoors.
• Monitor and control inventories entrusted to the location diligently.

Safety and Loss Prevention:

• Promote a safety-oriented culture by training staff on best practices (do’s and don’ts).
• Utilize observational skills to detect potential theft and address behavior proactively.

Reporting & Documentation:

• Provide a comprehensive written report of daily occurrences during the manager's absence, including incidents involving customers, employees, and general procedures.
• Document all emergencies immediately, adhering to company policies and procedures, and communicate any incidents to supervisors.

Qualifications:

• High School Diploma or equivalent; additional education or certification preferred.
• Proven experience in a supervisory role or related position.
• Strong communication and interpersonal skills.
• Exceptional organizational abilities and attention to detail.
• Ability to work under pressure and make effective decisions.
• Proficiency in relevant software applications and technology.

Work Environment:

• This position requires a hands-on approach and the ability to work in various environments within the establishment.
• Must handle multiple tasks and respond to urgent situations effectively.

Required Certifications and Licenses:
 The cashier must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:

• Alcohol Beverage ordinance Card (by Parish)
• Louisiana Responsible Vendors Permit
• Valid State Identification card or driver’s license
• Copy of Social Security Card