What are the responsibilities and job description for the Collector position at Louisiana Truck Stop and Gaming Employees LLC?
The Collector position involves meticulous attention to detail and adherence to structured protocols for seamless collection operations. The role requires punctuality, precision, and a methodical approach to tasks related to shift preparation, the collection process, and shift termination. The successful candidate will be responsible for ensuring the smooth transition and accurate completion of various collection-related duties within the specified timelines. The role demands organization, compliance with security measures, and effective communication to maintain operational efficiency.
Key Responsibilities:
- Balancing casino funds
- Collection of Video poker, ATMs and kiosk devices
- Completing paperwork
- Welcome customers warmly, provide efficient service and address inquiries promptly while expressing gratitude for their business.
- Operate the cash bank following company standards, maintain accurate cash levels, and adhere to laws and policies on age-restricted products.
- Ensure availability of fresh food and beverages and maintain cleanliness and appearance standards in the casino.
- Implement safety and security protocols, promptly report any issues, and promote special promotions to customers.
- Assist customers in understanding how to play the games on the machines.
- Handle customer requests, complaints, and vendor concerns professionally, report incidents promptly.
- Follow company policies and procedures and maintain quality standards in all tasks.
- Be flexible with your duties and schedule to support the casino's operational needs.
- Uphold and embody the company's core values consistently.
Qualifications:
- Minimum age requirement: 21 years.
- Clear background check with no felonies or misdemeanors related to theft or gaming violations.
- Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
- Proficient in basic language and mathematical skills.
- Capable of understanding and following instructions, memos, and correspondence.
- Available to work flexible hours, including weekends, nights, and holidays.
- Demonstrates punctuality and reliability in attendance.
Required Certifications and Licenses:
It is crucial for the cashier to maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
- State of Louisiana Video Poker Permit
- Alcohol Beverage ordinance Card (by Parish)
- Louisiana Responsible Vendors Permit
- Valid State Identification card or driver’s license
- Copy of Social Security Card