What are the responsibilities and job description for the IT Support Technician position at Louisiana Technology Group Inc?
IT Support Technician
Location: New Orleans Region, Louisiana – Onsite
We're adding an IT Support Technician to our Metairie-based team to provide hands-on support and project assistance for our MSP clients. This role is ideal for someone who enjoys a mix of technical troubleshooting, fieldwork, and client interaction. You'll split your time between resolving day-to-day IT issues, working on-site installations, and contributing to MSP client infrastructure improvements.
You'll work with Microsoft technologies, support networked systems, and help deliver reliable solutions that keep client operations running smoothly. If you like staying active, switching between desk work and field tasks, and want to grow within a supportive MSP environment, this is an excellent next step in your IT career.
What You'll Be Doing
- Provide hands-on desktop, laptop, and mobile device support
- Troubleshoot Microsoft 365, Intune, Azure, and SharePoint environments
- Assist with system rollouts, upgrades, and vendor-led implementations
- Support and maintain networking equipment, with assistance of our network engineers
- Coordinate with clients to complete site projects and repairs
- Meeting weekly with clients to review issues and services provisioned
- Setup new MSP clients, rolling out agents such RMM, AV, and other security/management agents
- Participate in field installations and occasional lift operations
- Logging all work in a ticketing system
What You'll Bring
- 2 years of MSP experience in a support or onsite technician role preferred
- Strong troubleshooting skills across Microsoft and Windows environments
- o365 administrative experience is a must, certification preferred
- Experience with networking fundamentals and exposure to network equipment
- Comfortable with both desk-based troubleshooting and hands-on fieldwork
- Excellent communication, organization, and customer service skills
- A proactive mindset with the ability to work independently and efficiently
About LATG:
LATG has won the Top Workplace designation 7 years in a row, distinguishing itself by prioritizing employees and relationships. At LATG, team members are hand selected, competitively compensated, and encouraged to maximize continuing education opportunities. We pride ourselves on our results and believe that teamwork is the backbone of success.
We understand that in order to produce results, team members must be able to recharge. With the employee in mind, we offer generous paid time off (PTO) to full-time employees and options for bereavement and military leave.
Employees are taken care of, offering numerous wellness programs including:
- Company subsidized medical and prescription drug coverage
- Health Savings Account option
- Company paid short/long term disability and life insurance
- Voluntary vision and dental coverage
- Voluntary supplemental insurances such as accident, cancer, critical illness, and hospital indemnity
Financial peace of mind is prioritized, offering a generous company match in our 401(k) program, 100% vested on day one, and access to a financial advisor. We hire top talent and it's important that we invest in our team. We fuel growth by offering inside training, as we are certified partners to many leading technologies, and offering subsidies for work-related certifications and coursework at certified institutes.
Salary : $55,000 - $65,000