Associate - CC Client Relations

Job Description: Community Clinic Client Relations Associate

Overview of Job:

The LA SPCA's busy community clinic provides low-cost veterinary wellness and other services to the Greater New Orleans area. The diverse duties in this position guarantee the smooth operation of the clinic and the services that it provides.

Success Criteria & Skills Required:

• Exceptional customer service and interpersonal skills are essential in order to ensure that clients questions and concerns are addressed quickly and in a way that ensures a positive customer experience;
• Comfortable in a fast paced-environment, the ideal incumbent is extremely organized and able to prioritize a variety of client and staff needs;
• Detail oriented, the ideal incumbent will manage daily appointment schedules, client billing and record keeping in an accurate and timely manner;
• An active listener, the incumbent will be responsible for understanding and recording customer medical concerns to relay to the veterinary team;
• Confident in conflict resolution, the ideal incumbent is able to understand and sympathize with customer concerns and frustrations and handle them in a positive and timely manner;
• A general interest in veterinary medicine and animal welfare will allow the incumbent to understand and explain the benefits of a variety of retail products such as flea and tick prevention;
• The incumbent will treat all animals humanely, professionally, and with compassion, regardless of the situation or circumstance;
• Maintain confidentiality regarding all cases and LA/SPCA information;

Education and/or Experience

• High school diploma or GED required
• Previous customer service experience required
• Must be computer savvy and be able to learn multiple software programs quickly
• Bi-lingual in Spanish a plus

Minimum Qualifications- Skills & Knowledge

• Proficient at Microsoft office and comfortable learning new software/programs
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must be able to pass a criminal background check and pre-employment substance screening

Physical Requirements:

• Should not be allergic to animals; must be able to work around all animals
• Must be able to work with industrial-strength cleaners and disinfectants and sweep and mop
• Must be able to lift at least 50 pounds, push and pull heavy objects, bend, twist, reach
• Able to perform strenuous physical activities including frequent walking, standing, bending and stooping

Working Environment (or Working Conditions):

• Potentially subject to animal bites and scratches
• Works in an area with a high noise level
• Must be able to work with industrial strength cleaners and disinfectants.
• Able to work a varied schedule including weekends

Pay Range: $15.00-$18.50 per hour

Benefits include but not limited to:

• Health Insurance, Life Insurance, 401K match
• Qualification and assistance for Public Service Loan Forgiveness
• 168 hours PTO and 14 paid holidays
• Mentorship and supportive team environment

**We encourage you to visit our YouTube Page to see videos of our staff in action!