Director, Divisional Change & Operational Readiness

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE. This role is responsible for leading the design, development and implementation of quality assurance, learning and development, and process improvement programs to enhance the service delivery of Health Plan Operations. This includes leveraging technology and fostering a culture of continuous learning, innovation, and collaboration. How You Contribute to the Company’s Mission In This Role Accountable for the delivery of service experience to internal and external customers and stakeholders for areas of responsibility. Oversees the management of the design, development, execution, and assessment of operational curriculum for instructor-led training (ILT), virtual-led training (VLT), eLearning courses and/or blended operational learning programs. Leads the development of business requirements solutions, ensuring alignment with all impacted parties, business partners, and resources, as well as other enterprise goals. Identifies and designs solutions for integrating functions, technology, and processes into the existing operational areas and that supports business needs, identifying potential issues, needed project changes and scope. Conducts cost/benefit analyses for proposed solutions. Articulates the division’s needed outcomes to all stakeholders regarding key initiatives and projects, both divisional and corporate. Builds consensus across organizational functional areas, leads root cause analysis, uncovers trends, contributes to solution definition, and determines best practices both internally and externally Coordinates the development and implementation of corporate projects and programs that impact the division; ensures program/project meets its stated objectives; provides subject matter expertise for throughout the lifecycle of projects. Coordinates with divisional leaders to inform and provide guidance on training needs related to new processes; develops readiness success measures and performs periodic assessment and reports to leadership. Responsible for analyzing, determining, and driving opportunities to standardize, eliminate waste and improve end-to-end processes Builds communication & awareness plans that drive support for business change throughout the organization. Leads the project prioritization and scheduling activities for the business unit. Provides expertise in process planning and portfolio management activities. Supports the execution of the operating plan Serves as a thought leader regarding improvements of end-to-end processes enterprise-wide, with integration points in key business areas including but not limited to Operations, Compliance, Providers, Claims, Client Services, Enrollment & Billing, IT, etc. Required Qualifications Bachelor’s in business, IT or related field. Four years of related experience can be used in lieu of a Bachelor’s degree. 7 years of experience in successfully developing and leading large enterprise-wide projects with significant operating budget and knowledge of process redesign that includes business readiness and change management is required 5 years of leadership experience required Strong oral and written communication, presentation, interpersonal and public speaking skills Demonstrated ability to lead cross functional project teams from concept to launch, to make sound business decisions, prioritize assignments, analyze data, resolve problems, and work independently Innovative, change leader with string team building and collaboration with knowledge of planning models and methodology, project management and change management experience (strategic and execution) Experience and understanding of education technology and the implementation of technology strategies. Preferred Qualifications Master's degree Six Sigma Black Belt Certification The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions Perform other job-related duties as assigned, within your scope of responsibilities. Job duties are performed in a normal and clean office environment with normal noise levels. Work is predominately done while standing or sitting. The ability to comprehend, document, calculate, visualize, and analyze are required. #LI_CB1 An Equal Opportunity Employer All BCBSLA EMPLOYEES please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results. Company Mission To improve the health and lives of Louisianians. Company Vision To be the market leader that delivers unsurpassed value to our customers through partnerships across the healthcare system. Blue Cross and Blue Shield of Louisiana is incorporated as Louisiana Health Service & Indemnity company and is an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.