Fire Alarm Department Manager

Fire Alarm Department Manager

The role of the Fire Alarm Department Manager is to oversee all operations pertaining to fire alarm service and install, from estimating to completion. This manager is responsible not only for the successful completion of service and install projects, but also the success of the fire alarm department.

Job Responsibilities include but are not limited to:

• Oversee all service and inspection processes

• Monitor and report on metrics involving revenue, gross margin, and productivity

• Develop/implement/continuously improve process to convert installation clients to inspection sales

• Assist in the growth of fire alarm service and install department

• Oversee audits and work instructions improvement process to insure integrity and relevance

• Ensure that risk assessment and safety training is delivered to fire alarm department employees

• Develop/augment/update sales pricing program for estimating, inspectors, and service sales

• Assist in preparation of install sales and service sales budget and resources analysis with CEO and/or executive management

• Propose ways to leverage technology and process improvement to increase productivity and profitability

• Approve time clock events and assign job costing daily

• Go thru the previous days jobs in ServiceTrade daily to invoice, read comments, verify a work acknowledgement was signed, etc.

• Keep Linxup drivers updated with current vehicles.

• Perform other duties as assigned by executive management or CEO

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

• Safety First

o Start each meeting with a Safety Topic

o Complete Monthly Jobsite Visits/Observations

o Hold team accountable for all Safety Initiatives

o Promote Safe Driving of Company Vehicles – Self and Team

• Communicate effectively and professionally within the department / company and with internal and external customers

• Understand and Follow HR and Safety Initiatives and Processes

• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.

o Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

o Determine jobs to be billed, know projections for the month, ensure on time billing for all install projects and ensure daily/weekly billing for Service and Inspections

o Confirm required payment terms on open jobs

• Track and Ensure Profitability of Department

• Promote and Track Department Growth – department goals to be discussed and reviewed annually

• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Daily Comments / Reports, Paychex procedures, etc

• Ensure jobs are set up in the correct department – i.e. Service vs Install

• Ensure Inventory Control measures are in place for department

• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities

• Work with Estimating to determine which projects should be bid, not bid, and to ensure appropriate estimating prices and methods are used. Desired project types are to be discussed with and determined by CEO and / or executive management

• Ensure multiple bids for Material Purchasing optimization

• Maximize Labor Production and Efficiency while maintaining quality standards

• Overhead Review – semi-annual meetings with leadership

• Maintain Quality Control in all aspects of the department

• Ensure Customer Satisfaction and respond to Customer feedback improvement opportunities

• Reduce Turnover and Increase Retention within department

• Training

o Input and Development of Training Requirements

o Commitment to Training at all levels for all team members

• Be an Expert on Every Aspect of Your Business/Department

o Reports – Sales, Active/Inactive, WIP, etc.

o Operations – Labor/Productivity, Materials Purchasing

o Sales

o Administration

o Teamwork – maintain positive interactions within your team, local office, Accounting, etc.

Knowledge:

• Minimum education of High School Diploma or Equivalent

• Some secondary education is desirable

• Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

• 10 years of experience in installation, service, and/or inspection of fire alarm systems preferred, 5 years experience required

• 5 years of experience in Business Management

• 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales

Skills and Competencies:

• Self-motivated, ambitious, and interactive

• Communicative, detail-oriented, and organized

• Demonstrate positive team work and ability to be a team leader and mentor

• Excellent communication, training, and planning skills required

• Sense of pride, integrity, and organizational ability required

Must be able to work independently and well with others

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Work Location: In person