What are the responsibilities and job description for the Surgery Scheduling position at Louisiana Eye and Laser Center?
Description
Job title Surgery Scheduler
Reports to Surgery Coordinator Manager
Summary of Responsibilities
Responsible for receiving requests to schedule procedures from physician offices and schedule the procedure according to established guidelines. Position requires good understanding of ophthalmic practice and insurance coverage, considerable attention to detail, ability to communicate with patients, surgeons, coworkers and supervisors and a willingness to help in all areas.
Essential Functions:
- Working up surgery charts
- Obtaining medical clearance for patients
- Ordering necessary drugs and/or instruments for surgery
- Ensuring proper diagnosis is in patient charts
- Strong communication skills to:
- Effectively communicate with patients with reminders
- Request copies from PCPs of medical clearances
- Scheduling post op appointments
- Coordinating with patients regarding their scheduled surgery
- Answering any questions from patients about the registration process, using surgery drops, post-op care and pre-op instructions
- Answering and returning phone calls
- Calculating lenses for cataract surgery
- Coordinating with surgical facilities
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Requirements
Competencies:
- Consistently schedule surgery days to the mutual satisfaction of the patient, the surgeon, and the facility staff.
- Communicates to the patients in a manner that instills understanding and confidence about their upcoming procedure.
- Displays consistent professionalism.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Ability to work out of multiple systems at a time.
- Must be able to communicate clearly through written word.
- Must be able to communicate clearly through telephone using proper customer service etiquette.
- Must be able to accurately enter data into the computer.
Minimum Education Requirements:
High School Diploma or equivalent.
Minimum Background Requirements:
- Previous experience or training in this or a similar position.
- 2 years in Medical Practice Experience highly preferred.
- Ophthalmology practice experience preferred.
Physical Demands:
Long periods of sitting. May require walking or standing for periods of time.
Affirmative Action/EEO Statement
Louisiana Eye and Laser Center’s practice is to comply with all federal, state, and local employment law, and it is committed to equal opportunity in employment. LELC is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, political affiliation, veteran status, membership, or application for membership in a uniform service such as the military or a public health service, genetic information or any other characteristic protected under federal, state, or local law.
