What are the responsibilities and job description for the BARTENDER/BEVERAGE SERVER CASINO position at Louisiana Downs Casino and Racetrack?
JOB SUMMARY:
Responsible for providing friendly, excellent service to every customer whom approaches the bar. Prepares and pours drinks for customers and cocktail servers. Handles all cash transactions accurately.
ESSENTIAL JOB FUNCTIONS:
Requirements
GENERAL REQUIREMENTS:
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
WORK ENVIRONMENT:
Responsible for providing friendly, excellent service to every customer whom approaches the bar. Prepares and pours drinks for customers and cocktail servers. Handles all cash transactions accurately.
ESSENTIAL JOB FUNCTIONS:
- Greets and welcomes all guests in a pleasant and professional manner.
- Prepares and pours all types of drinks for customers and cocktail servers upon request.
- Provides entertainment for guests through entertainment pouring.
- Provides property information on current events, promotions and attractions to customers.
- Processes all cash transactions by accepting money and making necessary change accurately and presents customer with bar receipt.
- Converts cash to coin for any customer playing the slot machines in the bar area.
- Calls a designated slot employee when need by a guest.
- Meets the attendance guidelines of he job and adheres to departmental and company policies.
Requirements
GENERAL REQUIREMENTS:
- Must be 21 years of age.
- Two (2) years previous experience as a bartender is required.
- High school degree or equivalent is preferred.
- Must have dexterity and capability to learn entertainment pouring.
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must possess excellent customer service and communication skills.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
- Must be able to work any day, any shift.
- Must be able to get along well with co-workers and work as a team.
- Must be willing to participate in on-going training in the beverage field.
- Must have knowledge of current property events, promotions and attractions.
- Must be able to read, write, speak and understand English.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
- Must be able to stand for long periods of time.
- Must be able to lift up to 75 pounds.
- Must be able to stoop, bend and reach.
- Able to use hand motion when preparing and pouring all types of drinks for customers and cocktail servers.
- Able to use hand motion when cleaning and wiping bar counter.
- Able to bend, pull and carry bar stock to refrigerators and cabinets.
- Responds to visual and aural cues.
- Able to complete required paperwork for cash transactions.
- Able to operate a variety of equipment.
- Must be able to simultaneously handle the demands of many customers.
- Must present a pleasant and professional appearance that customers will find appealing and easy to approach in order to initiate and engage in conversation.
WORK ENVIRONMENT:
- Must be able to work in a smoke filled and noisy environment and maneuver through assigned area during entire shift.
- Must be able to converse over the telephone in an environment with loud background noise.