Service Operations Coordinator

Power UP YOUR CAREER WITH LOUISIANA CAT

THE OPPORTUNITY

We are searching for a SERVICE OPERATIONS COORDINATOR to join our growing operations team at Louisiana CAT. This position will cover the Southwest Louisiana territory working out of our Lafayette location.

YOU

The Service Operation Coordinator will be responsible for providing administrative and hands on support to the branch(s) within Louisiana CAT. The Service Operation Coordinator also consults, train and makes strategic recommendations to the branch(s) to ensure long-term customer satisfaction.

YOUR CONTRIBUTION

• Trains Louisiana Cat Service Manager(s), Coordinator(s) and Technicians how to open and close jobs properly from start to finish
• Assure Service Manager(s) and Coordinator(s) drive consistencies throughout the branch(s)
• Audits open and closed jobs
• Monitor work in progress and effectively communicate any necessary changes to branch management
• Convey information between service, parts and technicians efficiently to drive continuous improvement
• Audit facility 5S, contamination control and safety requirements within the branch(s)
• Maintains branch graphs and charts to ensure continuous improvement
• Review process instructions and procedures for compliance

YOUR VALUE

• You will development and maintain long-term relationships with our branch(s) to assure success and drives continuous improvements
• You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments within the branch(s)
• You will promote positive customer services according to Caterpillar and Louisiana Cat expectations
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: Must be agile and prioritize standard work, meet deadlines and provide accurate reporting & documentation
• REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
• REQUIRED: Ability to effectively present information and respond to questions from managers and other employees of the organization in a professional manner
• HIGHLY PREFERRED: Minimum 2 years relevant work experience
• PREFERRED: Bachelor's Degree in related field

JOB FACTS

• SCHEDULE: Monday – Friday from 7am – 5:30pm; you will be available some Saturdays if required
• TRAVEL: May required up to 25% travel
• Will require physical movement as listed in the job description

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations
• We maintain compliance with all Federal, State and Local safety and company regulations
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures
• Louisiana Cat is a drug-free workplace

WHY PEOPLE JOIN LOUISIANA CAT

• We are known for service quality and unsurpassed customer relationships guided by our strong company values, culture and safety standards
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day
• We work across Construction, Electrical Power, Forestry, Governmental, Heavy Equipment, Industrial, Landscaping, Marine Engines and Oil & Gas industries
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana CAT
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs to meet family and work lifestyles

WHO WE ARE

Louisiana CAT is the only authorized Caterpillar Dealer for the state of Louisiana. We provide Caterpillar Equipment, Service, Parts and Engines to customers across a wide range of industries. We are guided by our strong company culture, safety standards and activities in the communities in which we operate. We seek out employees who are inspired by our timeless values, thrive in growing company environment and want to become a part of a dynamic company backed by 85 years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training