Population Health Outreach Specialist (Monroe)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Population Health Outreach Specialist plays a key role in supporting Population Health initiatives by engaging members, coordinating care, and optimizing scheduling workflows. This role leverages data to prioritize outreach efforts, improve access to care, and ensure completion of preventive services, contributing to improved health outcomes and program performance.

How You Contribute to the Company’s Mission In This Role

• Conduct outbound and inbound member outreach to schedule Population Health visits and support provider schedules.
• Educate members on the Population Health Program, preventive care, and recommended screenings to promote engagement and compliance.
• Analyze reports and data to prioritize outreach efforts, optimize workflows, and meet departmental goals.
• Coordinate services and appointments, including obtaining provider orders and scheduling screenings when visits cannot be completed.
• Maintain accurate and timely documentation across multiple systems, including EMR and other internal platforms.
• Support operational workflows such as insurance verification, demographic updates, routing support, and visit preparation materials.
  
  

Required Qualifications

• High school diploma or equivalent required
• Minimum of 3 years of experience in healthcare, managed care, health insurance, or customer service
• Valid Louisiana driver’s license
• Strong communication skills, including the ability to educate and engage members on clinical topics
• Demonstrated ability to analyze data and adjust workflows to meet performance targets
• Strong organizational skills with the ability to multitask and manage competing priorities
• Proficiency in computer systems, including EMR and Microsoft Office Suite
• Ability to maintain confidentiality and adhere to HIPAA requirements
  
  

Preferred Qualifications

• Experience in Population Health, care coordination, or patient outreach roles
• Familiarity with medical terminology and clinical workflows
• Experience working with EMR systems and multiple data platforms
• Clinical office or healthcare operations experience
• Experience supporting performance metrics in a production-driven environment
• Strong problem-solving skills with the ability to identify and recommend process improvements
  
  

Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are performed in a professional office or hybrid environment with typical noise levels.
• Work is primarily completed while sitting, with occasional standing and movement required.
• The employee may be required to lift and/or move up to 30 pounds and must be able to operate standard office equipment.
• The ability to communicate effectively, document accurately, and manage multiple systems simultaneously is required.
  
  

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Insurance