What are the responsibilities and job description for the Customer Relations/Service/Receiving Coordinator position at Louis Mohana Furniture?
Customer Relations/Service/Receiving Coordinator
Pay: $18.00 - $20.00 per hour
Job description:
Seeking a highly skilled and qualified Customer Relations/Service/Receiving Coordinator. Ideal candidate would be experienced in retail customer service including handling complaints, problem solving, decision making and ability to handle multiple tasks in order to come to an amicable and proficient decision that is best for the customer as well as the company. The goal is to keep our customer relations at a 5-star rating and our repair/service problems handled professionally and promptly. On the job training provided.
Responsibilities
- Handle all customer service complaints by phone, email or in person.
- Determine what is the best solution for the customer and company.
- Use our POS system to access and input information regarding customer service issues.
- Order repair parts for service, track and receive parts into our POS system as needed. Schedule parts for repair by our technician with our customers.
- Schedule and maintain our service technician’s daily duties/routes.
- Manage relationships with each of our vendors regarding any service, repair or customer complaint issues that may arise with their products.
- Review and submit supply order/s needed to make sure that you have everything you need to conduct business daily.
- Prepare and submit detailed reports as requested by management.
- Receive and tag incoming freight from various shippers and coordinate storing. Work with purchasing to resolve any receiving issues.
- Keep updated files and records.
Skills
- Proven experience as a customer relations/service coordinator.
- Computer proficiency.
- Excellent communication and interpersonal skills a must!
- A strong analytical mindset.
- Outstanding organizational skills.
- Ability to work well with others including management.
Job Type: Full-time
Schedule:
- 8-hour shift
- 5-day work week with some Saturdays/Holidays required.
- Closed on Sundays!
Experience:
- Retail Customer Service – 2 years.
- Furniture experience a plus!!
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18 - $20