What are the responsibilities and job description for the Customer Support Specialist - Acquistions position at LOUD Security Systems?
Customer Service Representative – Acquisitions Department
Join the LOUD Security Team!
LOUD Security is seeking a friendly, organized, and detail-oriented Customer Service Representative to join our Acquisitions Department. This position plays a vital role in ensuring a smooth transition for customers acquired through company acquisitions by providing exceptional customer service, maintaining accurate records, and coordinating with multiple departments.
If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you!
Responsibilities
- Serve as the primary point of contact for newly acquired customers.
- Welcome customers and answer questions regarding their security monitoring and services.
- Verify customer information and update account records accurately.
- Process customer paperwork, contracts, and account documentation.
- Coordinate with Sales, Service, Monitoring, Billing, and Accounting departments to ensure seamless account transitions.
- Schedule service appointments and follow up on outstanding items.
- Maintain accurate electronic and paper files.
- Resolve customer concerns promptly and professionally.
- Assist with special acquisition projects and administrative tasks as assigned.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and time management abilities.
- High attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to learn company software and processes quickly.
- Professional telephone etiquette and positive attitude.
- High school diploma or equivalent required; college coursework is a plus.
Preferred Qualifications
- Previous customer service or administrative experience.
- Experience in the security, alarm monitoring, telecommunications, or service industry is preferred.
- Experience with CRM or account management software is a plus.
What We Offer
- Competitive pay based on experience
- Medical, dental, and vision benefits
- Paid vacation and holidays
- 401(k) with company match
- Ongoing training and professional development
- Supportive team environment
- Opportunities for advancement within a growing company
If you're passionate about providing outstanding customer service and want to be part of a growing company that values teamwork and customer satisfaction, we'd love to meet you.
Apply today and become part of the LOUD Security family!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $17 - $19