Ticketing Manager- Miami, FL (Onsite)

• Must have experience using Ticketing software. This is an onsite role based out of our offices in Miami. This is not a hybrid or remote position.
  
  

Company Overview

An entertainment, marketing & media company, Loud and Live performs at the intersection of music, sports, lifestyle and content development. Headquartered in Miami, FL, Loud and Live’s success is driven by the company’s passion to create engaging and technology embedded experiences for global audiences.

Position Summary

Loud And Live is seeking a qualified Ticketing Manager to oversee ticketing operations for tours, one-offs and festival in the US, Puerto Rico, and Canada. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately, and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will manage the day-to-day operations of all ticketing related task. Travel may be required.

Essential Areas Of Responsibility

Event Staffing & Logistics

• Hire, schedule, and manage ticketing staff and box office personnel for events requiring ticketing support.
• Ensure ticketing equipment (scanners, POS terminals, printers, laptops, Wi-Fi hotspots) is shipped, delivered, and functional where needed.
• Oversee all event-day box office operations including will-call, scanning, ticket sales, and last-minute access issues.
• Train on-site personnel on ticketing procedures, customer service standards, and emergency protocols.
  
  

Ticketing Operations & Event Management

• Lead ticketing for all domestic and international tours.
• Responsible for all event programming, including venue scaling, reporting, ticket holds, presales, VIP packages, and other ticketing details.
• Work with Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets.
• Coordinate and program all ticket offers and promotional campaigns.
• Gather links and pricing confirmations for offers at non-Ticketmaster venues.
• Collaborate closely with internal departments and external event personnel to ensure all ticketing needs are fully addressed.
  
  

Sales Reporting, Pricing & Analysis

• Collect and report on daily ticket sales for all events.
• Provide regular pacing updates and performance summaries to management, promoters, and artist teams.
• Provide strategic recommendations on dynamic pricing, flexing ticket prices, and adjusting scaling based on sales trends.
• Perform post-event analysis to evaluate pricing effectiveness and future improvements.
  
  

Financial Controls & Settlements

• Maintain accurate box office accounting records, manifests, scaling charts, and archives.
• Responsible for preparing and delivering all box office settlement reports on event nights.
• Reconcile ticket revenue, facility fees, taxes, rebates, discounts, VIP packages, and promotions in coordination with Finance.
• Ensure compliance with PCI standards and internal financial audit requirements.
  
  

Compliance, ADA & Guest Experience

• Guarantee compliance with ADA seating regulations, promoter contracts, and venue policies.
• Oversee ticket fraud prevention including monitoring suspicious transactions and handling chargebacks.
• Manage escalated customer service issues including ADA requests, ticket transfers, refunds, errors, or special accommodations.
• Ensure ticket buyers receive accurate, timely information regarding seating, entry, event times, and venue instructions.
  
  

System Administration & Technology

• Embrace and implement new ticketing technology provided by Ticketmaster, AXS, or third-party vendors.
• Serve as internal administrator for TM1, Archtics, Account Manager, AXS Backoffice, or equivalent platforms.
• Build presales, promo codes, bundles, add-ons, and VIP packages within ticketing systems.
• Conduct QA and testing on all purchase flows to ensure correct fees, taxes, messaging, and ticket delivery.
  
  

Venue-Specific & Touring Support

• Oversee ticketing builds and operations for Loud And Live–managed venues including the Doral Amphitheater, Tropical Park Event Complex, and partner venues.
• Provide capacity reports, ticket inventory updates, scaling maps, and ticketing documentation to promoters, tour managers, and venue teams.
• Coordinate with touring personnel to ensure holds, comps, and ticketing requests are executed accurately.
  
  

Artist & Partner Relations

• Maintain strong working relationships with venue box offices, ticketing directors, promoters, and partners.
• Manage artist, sponsor, and VIP ticket requests and allocations according to deal terms.
• Communicate real-time sales updates, hold maps, and inventory changes with artist teams and internal stakeholders.
  
  

Documentation & SOP Development

• Develop, maintain, and update ticketing standard operating procedures (SOPs) across venues and tours.
• Create training materials for box office staff, seasonal workers, and touring personnel.
• Ensure internal documentation is clear, organized, and accessible.
  
  

Cross-Department Collaboration

• Attend production meetings, marketing meetings, and internal routing/touring calls.
• Maintain clear communication with Marketing, Operations, Finance, Talent, and Production departments.
• Ensure all departments have updated sales data, manifests, and ticket inventory information.
  
  

Position Requirements

Education/Certification/Experience:

• Bachelor’s degree from an accredited university or comparable work experience
• 3 years’ experience with Ticketmaster/AXS or other ticketing platforms including, but not limited to Ticketmaster Host, Archtics, Account Manager and the TM1 product suite
• 3 years’ experience in touring and/or live entertainment
  
  

Skills/Knowledge/Abilities:

• Ability to manage multiple projects in a fast-paced environment.
• A love of music and live events
• Excellent communication, organization, and time management skills
• Advanced knowledge of Excel
• Experience with analyzing data and sales results
  
  

Travel Requirements

• 20%
  
  

PHYSICAL REQUIREMENTS:

Constant:

• When at the office; incumbent will be mostly sitting down in front of a computer.
  
  

WORKING ENVIRONMENT:

• Able to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines.
• Fast paced environment with peaks of intensity and increase in workloads.