What are the responsibilities and job description for the Global Operations and Maintenance Technical Program Manager position at LotusWorks?
LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach.
The Global Operations and Maintenance Technical Program Manager is responsible for developing, implementing, and managing a comprehensive Operations & Maintenance program that ensures alignment with client standards, client requirements, and industry best practices. This role provides strategic leadership across maintenance disciplines, driving reliability, efficiency, and cost optimization while maintaining strong client partnerships and program excellence.
Responsibilities
LotusWorks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.
The Global Operations and Maintenance Technical Program Manager is responsible for developing, implementing, and managing a comprehensive Operations & Maintenance program that ensures alignment with client standards, client requirements, and industry best practices. This role provides strategic leadership across maintenance disciplines, driving reliability, efficiency, and cost optimization while maintaining strong client partnerships and program excellence.
Responsibilities
- Develop, implement, and oversee the O&M program framework in alignment with client standards, client requirements, and industry best practices.
- Manage the full lifecycle of O&M activities, including preventive maintenance (PM), corrective maintenance (CM), reliability engineering, and continuous improvement.
- Act as the primary client interface, providing regular updates on program performance, KPIs, and resource utilization.
- Define, track, and report on key performance indicators (KPIs) such as PAS, PM hour reduction, CM backlog reduction, mean time between failures (MTBF), system uptime, and cost per work order.
- Lead continuous improvement initiatives, including root cause analysis and reliability enhancements, to increase efficiency and reduce unplanned downtime.
- Identify and implement cost savings opportunities through optimized scheduling, resource allocation, and streamlined O&M practices.
- Review, approve, and maintain O&M documentation such as SOPs, PM job plans, and CM closure reports to ensure accuracy and best practices.
- Coordinate across multiple disciplines (Mechanical, Process, Waste, Electrical, I&C, and Systems) to ensure consistent program execution and accountability.
- Develop and manage program budgets, staffing models, and resource allocation plans to support long-term sustainability and cost control.
- Provide strategic oversight for workforce training, knowledge retention, and succession planning to strengthen team capability and readiness.
- Any other duties or responsibilities that may be assigned to you in your role.
- Minimum of 10 years of multi-discipline operations and maintenance experience in the semiconductor industry, is required.
- Minimum of 5 years of proven experience developing and managing technical programs aligned with client standards and industry best practices.
- Strong background overseeing preventive and corrective maintenance programs with emphasis on reliability engineering and continuous improvement.
- Demonstrated ability to define, monitor, and report on KPIs such as system uptime, MTBF, and maintenance backlog reduction.
- Experience leading cross-disciplinary teams across mechanical, electrical, and process systems to ensure alignment and accountability.
- Skilled in conducting root cause analysis, identifying process inefficiencies, and implementing cost-saving initiatives.
- Strong client-facing communication skills with experience presenting performance metrics, budgets, and resource plans.
- Ability to develop, review, and maintain technical documentation, budgets, and workforce plans that support program sustainability.
- High School Diploma or equivalent, required.
- Associate’s, Bachelor’s degree or technical diploma in Engineering, Mechanical, or related field preferred, but not required.
- Proof of education, licenses, and certifications will be required where applicable.
- Medical, Dental and Vision Insurance
- Life, Short-Term, Long-Term Disability Insurance
- Training and Education Assistance
- 401k Retirement Plan
- Extra Annual Leave with Years of Service
- Maternity/Paternity Leave
- Recognition Rewards
LotusWorks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.