Admissions Coordinator

Essential Duties & Responsibilities:

• Meet physical and sensory requirements stated below, and be able to work in the described environment.

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

• Respond to inquiry calls from hospital discharge planners, families, and other referral sources.

• Conduct facility tours.

• Manage the admission process by maintaining updated bed availability and facility services information at all times.

• Manage the inquiry process professionally, timely and with appropriate follow-up.

• Effectively manage occupancy levels and census/premium mix enhancement.

• Understand census, quality mix and bed management needs of the facility.

• Process admissions paperwork, ensure appropriate payor source, etc. and obtain signatures from residents or responsible parties prior to each admission.

• Communicate special needs of new admits to staff to facilitate a smooth transition.

• Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles.

• Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.

• Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made,

• Maintaining the Referral Management System database.

• Maintain a waiting list in compliance with state and federal guidelines.

• Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).

• Provide assistance with new Employee orientation regarding the admissions process.

• Maintain a strong working knowledge of managed care referral processes.

• Other special projects and duties, as assigned.

Job Requirements:

• Bachelor’s degree in Business, Communications, or related field preferred; equivalent related work experience may be acceptable.

• Minimum of two (2) years of experience in a health care setting; long-term care setting preferred.

• Equivalent experience in a Director of Admissions position may be acceptable.

• Effective verbal and written English communication skills.

• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

• Highest level of professionalism with the ability to maintain confidentiality.

• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

• Customer service oriented with the ability to work well under pressure.

• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

• Strong analytical and problem solving skills.

• Ability to work with minimal supervision, take initiative and make independent decisions.

• Ability to deal with new tasks without the benefit of written procedures.

• Approachable, flexible and adaptable to change.

• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.