What are the responsibilities and job description for the Housekeeper - Courtyard by Marriott, Santa Cruz position at LOTUS MANAGEMENT INC?
Job Summary:
- To maintain a clean and appealing guest room according to policy standards. To aid Head Housekeeper/Facilities Manager with any tasks which may need help.
Duties and Responsibilities:
- Change bed linen daily.
- Vacuum carpeting.
- Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
- Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
- Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
- Make sure that the standard room set-up is complied with.
- Report immediately all damage found in a room.
- Report immediately all missing items in room.
- Report immediately personal guest items found in vacant rooms. Turn in immediately all "lost and found" items to Head Housekeeper/Facilities Manager.
- Notify Head Housekeeper/Facilities Manager of all rollaway or cribs in rooms for pick-up and storage.
- Take responsibility for pass key and make sure it is turned in daily.
- Report immediately to the Head Housekeeper/Facilities Manager:
- No luggage
- No service needed.
- Sleep outs.
- Extra guests.
- Anything unusual.
- Shut off all lights, TVs and air conditioners when leaving room.
- Assist housekeeper in any additional cleaning chores she may assign.
- Maintains and stocks housekeeping carts.
- Carry trash to dumpsters as required.
- Log all maintenance related issues on housekeeping sheet while going through EACH room.
- Deep clean rooms with head housekeeper and maintenance.
- Assist head housekeeper any work related issues.
- Follow all procedures as dictated by hotel franchise.
- Adheres to all training requirements as dictated by management and hotel franchise.