Sales Coordinator

• Job Responsibilities:

   

  • To support the day-to-day activities of the Sales Department and provide immediate support to their designated Directors and/or Sales Managers
  • Responsibilities to include some and/or all the following:
    • Supporting Transient Sales Team
      • Manage Travel Industry inbox
      • Prepare rate loading data sheets
      • Process third party billing and invoices
      • Populate, create and prepare Hotelligence documents and additional specialized reports as necessary
      • Perform rate shops to comp set hotels for accounts as designated
      • Confirm rate loading upon completion (check seasonal rates & black-out dates in Opera)
      • Ensure all reservations changes, room and rate inquiries are properly handled and followed up on
    • Supporting Group and/or Catering Sales Team
      • Checking and blocking of space in delphi
      • Assist in evaluation of business including profitability calculations
      • Preparation and follow up on Group and/or Catering Contracts
      • Follow up on Group and/or Catering Deposits Payment
      • Preparation of Resumes and/or BEO's
      • Assist with group turnovers, rooming lists and proformas
    • Other Office Responsibilities
      • Proactively manage showroom and gift bag preparation for site inspections
      • Proactively manage shipping of collateral and gifts for sales trips
      • Organize f&b orders and appropriate payment for outside sales calls
      • Effectively manage daily calendar appointments to assist Sales Directors and/or Managers in site inspections, entertainment and other sales functions
      • Process commission requests for group and/or individual bookings
      • Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
      • Organize, print and deliver VIP welcome notes
      • Assist in organizing amentieis
      • Thorough working knowledge of Opera: to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary
      • Thorough working knowledge of Salesforce to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested
      • Answer phones and take correct messages in a businesslike manner
      • Qualify new account/booking requests
      • Answer telephones for other individuals within department during their absence from the office
      • Liaise with other hotel departments in a professional manner
      • work closely with operations teams to ensure client's needs are met
      • Other administrative tasks as requested

Qualifications:

• Job Qualifications:

   

  • College Degree or equivalent experience
  • Ability to read, write and speak English, using excellent grammar and communication skills
  • Pleasant and professional demeanor
  • Ability to effectively communicate with guests and staff in a friendly and positive manner
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Ability to multitask and to be proactive
  • Attention to detail is a must
  • Prior luxury hotel experience in a hotel sales office is a strong plus