What are the responsibilities and job description for the Housekeeping Manager position at Lotte Hotels Americas?
- Supervise and inspect the daily cleaning of the guest rooms, Front and Heart of House and ensuring the adherence to standards by completing inspection reports.
- Ensure compliance with accident/loss prevention programs: SOPs (Standard Operating Procedures), MSDS (Material Safety Data Sheets), and all health/sanitation standards and regulations to achieve high levels of cleanliness and guest satisfaction.
- Issue assignments to staff for special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
- Refer and follow up on maintenance issues with Engineering to protect hotel assets and ensure a safe and accident-free environment for guests and employees while maintaining standards.
- Adhere to emergency training and procedure to ensure appropriate protection of the hotel's guests, staff and company assets.
- Record all special cleanings such as general cleaning of bathrooms, toilet tanks, etc. on proper sheet.
- Monitor daily guest room key inventory for the AM shift.
- Record all Housemen work on a daily basis (i.e. General cleans, drapes, and carpet shampooing.) and report to Housekeeping Manager or Coordinator.
- Inspect all housekeeping staff to ensure SOP's and grooming standards are followed.
- Visually inspect cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings, and staircases on assigned floors. Report and assign all deficiencies to appropriate departments (engineering department, Telecom, etc.).
- Submit ten reports of inspections on a daily basis. Communicate cleanliness concerns to appropriate persons, and resolve challenges
- Monitor appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.
- Monitor inventory of all housekeeping supplies ensuring that staff have the necessary supplies available to perform their assignments.
- Make daily reports on the condition of assigned section and advise Executive Housekeeper or Director of any work or problems that need attention.
- Maintain close communication with all other departments
- Ensure that proper records of work assignments are maintained and accurate using tracking sheet.
- Participate in the Safety Committee and all decisions and programs for the department.
- Perform weekly inspections with section managers to correct any shortcomings.
- Ensure communication and feedback between all supervisors and employees
- Ensure proper upkeep of all outside service providers such as the exterminator and window washers.
- Complete any other assigned tasks or projects by the Director of Housekeeping.
Job Requirements
- Creative, self directed, organized
- Work closely with Front Office and In-Room Dining Management to ensure accurate status of arrival rooms
- Must be detail oriented.
- Must be proficient in Microsoft Office.
- Must be proactive, flexible, able to meet deadlines, and to work under pressure.
- Must be able to handle multiple tasks simultaneously.
- Must be a team player with hands-on experience.
Qualifications
- Minimum of 3 years housekeeping supervision experience, preferably at a luxury hotel.
- Must have excellent communication skills (verbal and written).
- Must have excellent interpersonal, organizational and administrative skills.
Physical Requirements
- Must be able to walk, climb stairs
- Must be able to bend, stoop, crouch, twist and turn
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision
- Must be able to hear, talk, smell
Rate of pay: $70,000