Overnight Manager

• EDUCATION: High school diploma or its equivalent. Bachelor degree or higher in related field preferred.
• EXPERIENCE: Experience in overnight front office work and guest room management preferred
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Strong verbal and written communication skills in English.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Ability to analyze data and trends and create strategies for improvement.
• Results oriented with the ability to be flexible and work well under pressure. 
• Excellent interpersonal skills with strong written and verbal communication abilities. 
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions. 
• Ability to work a flexible schedule: weekends, holidays, AM, PM when needed and offer coverage for any vacations or call outs.
• Opera experience highly preferred 

• Must have fluent English skills to serve guests and make reports
• Must possess basic computer skills.
• Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.
• Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.).
• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

• None

• Guest Services & Check-Ins/Check-Outs 
  • Manage late-night arrivals, departures, and guest inquiries. 
  • Resolve escalated guest concerns, ensuring high satisfaction.

• Night Audit Processes 
  • Balance daily financial transactions and ensure system accuracy. 
  • Run audit reports, identify discrepancies, and troubleshoot issues. 

• Lobby Oversight & Security 
  • Monitor and ensure the safety of the lobby and front desk area. 
  • Coordinate with security and engineering teams for any concerns 

• Houseman/In-Room Dining Operations 
  • Assign tasks like delivering extra linens or room service orders. 
  • Ensure efficient completion of guest requests and cleanliness in common areas. 
  • Inspect rooms when needed
  • Deliver In- Room- Dining deliveries when needed

• Engineering/Maintenance Coordination 
  • Handle urgent maintenance issues and communicate with engineers for repairs. 
  • Conduct nightly property walkthroughs to identify and report problems. 

• Overnight Cleaners & Facility Readiness 
  • Inspect public areas for cleanliness and provide feedback to the cleaning team. 
  • Coordinate with staff to maintain lobby, restrooms, and banquet areas. 

• Back of House (BOH) Inspections 
  • Conduct regular walkthroughs of BOH areas, including kitchens, storage rooms, and staff lounges.
  • Ensure BOH areas are clean, organized, and comply with safety and hygiene standards. 
  • Address issues like spills, clutter, or equipment malfunctions promptly. 

• Reporting & Handover 
  • Compile detailed shift reports for the morning team. 
  • Highlight unresolved issues, guest feedback, and staff performance.
  • All other duties as requested 

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Supervise team members' compliance with sanitation, cleanliness, and fire prevention, health and safety standards.
• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.
• Represent Lotte Hotel’s service standards to all customers and provide them with distinguished services.
• Respond to customer requests promptly and with accuracy
• Anticipate customer needs and strive to resolve complaints
• Maintain a high level of knowledge concerning hotel services in communicating with customers
• Ensure adherence to hotel policies and procedures, including sanitation, safety, and fire 
• prevention standards. 
• Represent the hotel’s service standards and lead by example in maintaining 
• professionalism and high-quality guest service. 
• Provide guidance and support to hourly team members to foster collaboration and 
• excellent customer service

• Protect the privacy and security of guests and coworkers. 
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 
• Perform other reasonable job duties as requested by Management.

BENEFITS AT LOTTE: 

• Competitive wages
• Medical, Dental, and Vision plans through Cigna (Eligible upon employment)
• Retirement Savings Plan (401k) with company matching
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• Team Member Recognition
• Learning and Development program