What are the responsibilities and job description for the Front Desk Agent position at Lotte Hotel Americas?
JOIN LOTTE
LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.
We invite you to join us today.
PURPOSE OF POSITION
Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.
THE IDEAL CANDIDATE WILL HAVE:
Education: High School Diploma or equivalent required; Bachelor’s degree in a related field preferred.
Experience & Skills:
- Previous guest services experience preferred.
- Prior experience with Opera PMS preferred.
- Excellent communication and organizational skills.
- Warm, gracious, and welcoming demeanor.
- Ability to multitask in a fast-paced environment with strong attention to detail.
- Capable of working independently and collaboratively to foster a team-oriented environment.
- Results-driven, flexible, and able to work well under pressure.
- Strong interpersonal skills with both written and verbal communication proficiency.
- Availability to work a flexible schedule, including weekends, holidays, early mornings, evenings, overnights, and overtime as needed.
BENEFITS AT LOTTE:
- Competitive wages
- Medical, Dental, and Vision plans hat become available on Day 1 of employment
- Retirement Savings Plan (401k) with company matching
- Two weeks of Vacation Days
- Nine paid Holidays
- Three Personal Days to use every calendar year
- Public Transportation Discount (ORCA)
- A rich culture of Team Member Recognition
- A Learning and Development program for our top performers