Senior Associate - Freight Forwarding

Location: Irving, TX

Job Type: Full-time

We are seeking a detail-oriented and experienced Ocean Import Operations Senior Associate (experienced or non-experienced operators welcome) to join our dynamic logistics team in Irving, TX. The ideal candidate will have a strong background in ocean freight forwarding operations, excellent communication skills, and the ability to manage complex shipments efficiently. This critical role ensures smooth end-to-end import and export processes while maintaining strong relationships with carriers, vendors, and internal teams.

• Shipment amp; Booking Management:

  • Manage, coordinate, and effectively schedule bookings for simple and complex ocean/air import and export shipments from origin to destination, ensuring timely and accurate delivery.

  • Comprehend and execute the full range of freight forwarding services, including order management, movement scheduling, monitor and control services, and cost optimization.

• Documentation amp; Compliance:

  • Prepare and review shipping and import/export documentation, including bills of lading, customs paperwork, and commercial invoices, meeting stringent requirements.

  • Ensure full compliance with all import/export regulations, customs laws, and company policies. Collaborate closely with customs brokers to facilitate smooth customs clearance processes.

• Communication amp; Problem Solving:

  • Communicate proactively with carriers, freight forwarders, customs brokers, vendors, and clients to understand their needs, resolve shipment issues, track statuses, and mitigate delays.

  • Assist in the resolution of claims related to damaged or lost cargo.

• Data amp; Process Optimization:

  • Process and analyze data accurately through the company’s system; apply basic math and numerical analysis to identify components, patterns, and draw conclusions.

  • Identify transactions and tasks requiring special handling, recommend process improvements to management, and implement solutions within assigned responsibilities.

  • Maintain accurate records and documentation for audit, reporting, and continuous improvement initiatives.

• Experience: Minimum 2–3 years of experience in ocean/air import/export logistics or freight forwarding is preferred.

• Education: A high school diploma or equivalent is required. A bachelor’s degree (B.A.) in supply chain, logistics, or a related field is preferred.

• Knowledge amp; Skills:

  • Strong knowledge of ocean/air shipping procedures, documentation, and international trade regulations.

  • Excellent analytical and problem-solving skills, with the ability to identify issues timely, deal with ambiguity, and create independent solutions.

  • Strong organizational and multitasking skills with exceptional attention to detail.

• Software amp; Communication:

  • Proficient computer skills, including advanced proficiency in Microsoft Office Suite (Excel and PowerPoint preferred).

  • Effective interpersonal and bilingual (English and Korean) communication skills to work with diverse teams and global partners.

• Competitive base salary

• 401(k) with company match

• Comprehensive Medical, Life, Dental, and Vision Insurance

• Paid holidays and vacation

• Full-time stability